Best Western Palmyra Inn & Suites

It was convenient to all the places we wanted to visit. Very clean, and breakfast was very good.

If you are in Palmyra to see the LDS historical sites, this is a great location. Close to everything. If you are not, it's just the opposite. There is nothing in walking distance. But the the city of Palmyra is only 8 minutes away.

The room we were put into had no working lights above the door area, kitchenette area, and the bathroom. Pretty much anything on a switch. Went to the front desk the guy checked the breakers and said they were all on. He would be down to check what was going on. 1 1/2 hours later gave up and went to bed. Upon checking out notified the attendent and she said oh the breakers weren’t flipped. She acted like it was a huge inconvenience for her to have to deal with it. For the money we had to pay for this room and not even have lights to go to the bathroom or shower is a little ridiculous. It’s a clean place but staff need better customer service and taught what to do when stuff doesn’t work.

This was a great place to stay. The room was nice and the staff very friendly.

Doug who checked us in was very welcoming. All our encounter with other staff the following day were all nice and approachable. Property itself was clean and area is quiet. We were able to rest well during our stay.

Our room was clean and beds were comfortable although our bathroom walls were being fixed and still needed painting. I thought for the price of the room it should have been nicer. Arriving for breakfast at 7am (opening time), the first morning of our stay, the eggs and sausage were already cold. The next morning they were at least warm. Compared to other hotels we have stayed in, the breakfast foods should have been better and hot.

Check in seemed unreasonably long. After getting our room, we learned the phone and air conditioner were not working properly. After fixing those issues, we realized the tv did not work. They sent in a gentleman to fix and he could not. We were told someone would come to help. Help never came. We were never offered any compensation or another room at any time. I mentioned this at check out and at least thought I would get a call from manager to apologize and never heard back.

Our stay was for three people for two days: No toilet paper backup Needed a plunger due to slow flushing toilet Only one makeup remover No shampoo but two conditioner bottles AC barely efficient in the room; none in the hallway or lobby No access to water except in exercise room; they did give out bottles

Seemed like lots of little things around the property were broken. Drink machine, ice machine, etc. also the hot tub was wayyyyy too hot.

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Right in the middle of the area we wanted to explore!

This is the most loveliest of places I have ever stayed. Absolutely 10/10. Beautiful and charming with excellent customer service.

Great, clean place to stay! Very kind staff. The building is older but well maintained and clean, did not feel dirty to us. In a very safe, quiet, and beautiful area of Palmyra! Walking distance to the temple and sacred grove. Would definitely stay here again.

Comfortable bed, spacious room with a pretty view. Good breakfast and Kathy was great at the front desk.

The staff so friendly and accomadating. It was the coolest place to stay.

Clean and quiet. The staff were friendly and accommodating. I recommend for anyone going to a nearby concert.

Great place to stay

The staff was very nice and it is so close to the sacred grove.

The only thing I didnt like was the breakfast, the juice machine was broken and there was no bottled OJ, the only fruit was apples. There were not fixings for a bagel breakfast sandwich. Very disappointing. I dont expect much in the way of the complimentary breakfast, but this did hit a very low set bar. The Staff was excelent, the grounds well kept and the room was clean and comfy.

The staff checking in me in wouldnt talk to me directly, kept talking to my party staying with me. Wouldnt fill me in on what I was signing off on, had to ask...Then gave me a half crap answer. Our key cards did not work when we came back to the hotel room. I went up to the front desk with the card I used to book and my photo ID...The lady working the desk told me she didn't need to see any of that and just asked me for what room number....COMPLETELY UNSAFE..I could have gotten a random persons room key SO EASILY!!!!!! Then we had a dirty used cutip when checking the cleanliness of the room. Right under neath the table by the sofa. The bathroom floor was dirty. The room was in no way swept either. The TV didn't work at all and was "apparently known to front staff". The only pleasant person I came across in our stay there was a lady working breakfast area. Would not stay here again. Displeased with price spent and conditions of room.