Burrstone Inn, an Ascend Collection Hotel

It was nice and clean-easy for a one night stay

Was the third hotel we went to because the others smelled so bad just walking into the lobby. This was clean and the desk person friendly. Comfortable bed, delicious breakfast. Did not hear anyone even though all the room surrounding us had guests too.

Only complaint is that the parking lot was very dark when we arrived just after sunset

All of the staff people were friendly and helpful. The restaurant option was helpful and the breakfast was pretty good. Interior was always well lighted and clean. I could not find one thing wrong with my room lol. What didn't I like? The morning we left early, it was still dark. There was no lighting under the front entry or in the parking lot. 6:00 a.m.. You need to adjust your timers. Overall an exceptional hotel.

Comfortable rooms. Bed was very comfortable.

nice location

Would recommend to others.

In town for a class reunion. The hotel is located only a few miles from the event and made it very convenient.

The staff were incredible, so friendly and hospitable, and we loved the biergarten.

No smiles to greet from any of the front desk staff, either at check in or check out. Key cards wouldn’t work - had to have maintenance come fix. No one in Beer Garden to hand us a menu or seat us, and the place was freezing. Pillows need replacing - lumpy and mashed down, and looked as if there were standard pillows in king sized cases. Almost all the doors on second floor were splintered looking - as if they’d been kicked in at some point. Place could definitely use some sprucing up. Breakfast was ok, but tables in the room were sticky, as if they hadn’t been wiped off. Very disappointed after the reviews I read.

First thing I look at when I stay anywhere as a travel nurse is the bathrooms. Less then subpar would give the bathroom a 2/5 for cleanliness. Other than that the stay was okay, poor lighting.

The hotel was nice but nothing special. The room was clean and comfortable and the Beer Garden restaurant was very casual but good. The free breakfast was above average. The hotel is in a business park so there isn’t much to do close by.

Dirty

Did

This hotel is in serious need of attention. Many of the common areas were visibly dirty, with stains on both the floors and walls. In one hallway, I noticed a fire alarm hanging loosely from the wall. This was just one of several safety violations I observed as someone who trains others in OSHA compliance. My initial room (130) had clear signs of water damage on the ceiling and felt damp throughout. Worse, I discovered spiders crawling on me while I slept and found spider egg sacs in multiple corners. I was moved to Room 128 the next morning, which didn’t have the same spider issue, but was still damp, had a strong mildew smell, and dirty floors. Although I wanted to check out early, the city was completely booked due to a local event. This made the experience even more frustrating. The general manager, or the woman I believe to be the general manager, was unprofessional. She repeatedly sat in the back office and refused to assist waiting guests when the front desk clerks were away helping others. On one occasion, another guest and I waited nearly 10 minutes before she reluctantly came out to assist us. On my checkout day, I requested a late checkout due to a delayed flight and was told I had to pay $40 because “the hotel was really busy.” As a Choice Rewards member who had dealt with multiple issues during my stay, I found this response especially disappointing. The only reason this review isn’t a 1-star is because the evening and morning front desk clerks were amazing

Staff was great, breakfast was good and it was close to where our son's in-laws live so it worked out wonderful for us.

i have stayed here many times. loved it. this time my friend needed an accessible room. i had to rearrange the furnitiure to be able to enter the bedroom with his wheelchair. the photo online showed a handheld shower attachment on a hose. althought there was a shower bench and grab bars in the tub. the shower head was fixed high in the shower stall., making rinsing oneself impossible while seated on shower bench. breakfast excellant with attentive staff

Very nice hotel minutes outside of Utica so very convenient if visiting Utica. Very quiet. Staff friendly and helpful. Pub bar type restaurant with good food. Pool looked lovely and clean even though we did not use it many people were out enjoying it.

This property looks beautiful but the hotel stinks. Our room smelled old and musty, my daughters allergies were so bad that she couldn't sleep. The breakfast was great. The pool was so dirty that the kids jumped in and back out very quickly.

As always this is a pleasant hotel to stay at. Staff is great and location to my parents home remains unbeatable. One of the secured entrances didnt unlock when the keycard reader was engaged. That was a bit inconvenient but overall not a buzz killer.