Express Inn & Suites

The property manager was great!

DO NOT RECOMMEND AT ALL. This motel was NOT in a safe location nor do the pictures tell of the room quality, etc. Spoke to the manager who understood and told me I would just be charged the 1 night as noted in their rules. I still have not been refunded; have called and no one answers nor has Hotels.com been helpful. I am rethinking this platform as a trust worthy place to find a place to stay.

Great stay

What looked like broken down cars in the parking lot and a man walking around shirtless. The room smelled bad. I walked in the room barefoot and then I sat on the bed. My feet were BLACK. It was gross.

Bad area. Staff wasn’t on site. Reception was locked at all time. No access to ice, cafe or breakfast

Nice

Property manager is very sweet and kind.

No comment

Rooms are very nice and was very quiet on the property. Management was the best

Loved it

Several times staff promised to return or provide the phone cord I left on a previous stay. They did not after several requests. Very disappointing.

Building is a bit run down. But, the rooms are clean enough and there are several good eateries within a three block radius. Staff was friendly.

Booked the "suite." It was an outside window to check in and had to call manager to come down. The space was dirty and smelled of urine; it was clearly a party crash pad. Tiny TV in sitting area only, which wouldnt even connect to internet. Manager did at least come and try to help, with no luck. I think she knew we weren't the typical crowd who stays there (a mom and teen boy traveling.) She was friendly and offered to comp 50% of our stay because of thr TV issue (which didn't actually happen-no surprise with booking site). Someone tried coming in to our room around 11 pm, and luckily the door was locked. Noise and sirens all night, even manager screaming and kicking someone out at 2:30 am for tring to break in the check in window. Ended up only staying 6 hours because I was too scared to stay any longer. Much rather hang out in the airport lobby an extra 4 hours.

a great place to stay on a budget. I will definitely be staying here again. 7-11 was right across the street and red apple grocery store is a block and a half away. room was number 102. it was clean and comfortable with two beds. great shower with plenty of hot water. microwave and small fridge which managed to get the job done. The only thing that would have made it better is a small coffee pot with the accessories. The manager I dealt with was Tanya. very outgoing and a pure pleasure to do business with. She is customer oriented and well suited for the job. thanks again

This was amazi g and a great night sleep

Low price and quick get away to airport. Really loved front desk hospitality and quick response to a room need.

I got this room because it said it had a pool, but the pool was unfortunately closed. They were doing maintenance in the hallway right next to my room and it was very smelly. There was also a lot of stains on the bed which made my daughter grossed out and we also Went and we also slept on one bed over the blankets.

Unfortunately, upon arrival, I found that the surrounding conditions and the overall cleanliness of the hotel did not meet my expectations or those required for my family's comfort. Specifically, I noticed that the couch, air conditioning units, and decorative items exhibited an unsatisfactory level of cleanliness, which raised concerns for the safety and well-being of my infant child and myself. In addition to concerns about the hotel’s interior, I observed that the parking lot contained several rundown vehicles that appeared to be inhabited, as well as individuals experiencing homelessness across the street. These observations contributed to my discomfort during my visit. Given these circumstances, we decided not to stay and promptly notified the front desk of our departure. I have yet to receive a response from management or the owners regarding this.

Outstanding people

Very nice property. We'll stay there again.