理查森 Hawthorn Extended Stay by Wyndham 飯店

When we booked this hotel they told me it was a non smoking room but when we got in it was dirty and messy and smelled like marijuana which made it hard to sleep and we were told we couldn't change rooms or get a refund. Don't go to this hotel

When we booked this hotel they told me it was a non smoking room but when we got in it was dirty and messy and smelled like marijuana which made it hard to sleep and we were told we couldn't change rooms or get a refund. Don't go to this hotel

Very good, very good, I will still choose it next time if I have the chance.

Hgt

I called the hotel prior to booking inquiring if the pool was open. I was told it was. Upon check in at the hotel, the clerk told me that it was, in fact, closed. I told her that I had called the number on the confirmation and spoke to a lady confirming the pool was open. She said that I never did call even though I showed her my call history. The AC in the room never cooled it down past 80 degrees, granted it was over 100 degrees that day. The room was supposed to be furnished with pots, pans, dishes, etc. It had one plate, no forks, and no cooking accessories. They did provide some but there was no dishwasher detergent l, etc. The TV did not work. It had volume but no picture. Maintenance did come promptly and replaced the entire TV.

Not clean

If you are in a tough situation and need a safe apartment style with a kitchen place to stay or live this is a wonderful option. Cost efficient considering it is essentially an studio apartment. Also has duplex 2 story style rooms as well. If it wasn't for a hotel like this I wouldve been in much much worse situation. This place saved me and put a REAL roof over my head for a few weeks while also having the ultra rare stove/oven kitchen to cook REAL meals. Extremely thankful for this place

This place is below mediocre.

Deposit of $100 dollars is required when you check-in and the room was not very clean. The pillowcases were dirty and had stains, which makes you wonder if they actually wash and change the bedsheets everyday.

When I checked in, I was upgraded to a suite. It would have been fine except the room had an awful odor, stove elements were hanging by wires and the ac wasn’t working. The bathrooms were disgusting. Moved to another room, ac worked, however there were bugs and spiders. They advertised a pool but there was only a water bottle and trash in the bottom. Were shown two other rooms, the appliances were rusted and the key readers didn’t work correctly.

Room and property smelled of sewage

The cleanliness of the rooms left much to be desired, I found myself cleaning and disinfecting our space upon arrival. The sheets and towels were visibly stained, which was disappointing; thankfully, I always travel with my own. That said, the beds were surprisingly comfortable, which made the lack of attention to housekeeping details all the more unfortunate. With proper maintenance and a bit of TLC, this hotel has real potential. On a positive note, the cleaning staff were warm and courteous. It’s likely they’re overwhelmed by the size of the rooms, and perhaps additional staffing could make a significant difference. Despite these hiccups, I still had a pleasant stay overall.

Nice clean property it’s not in a busy area so you have your privacy . It’s not far off highway you can go north or south to downtown . Big units. They use to be apartments.. I would go back for sure

The room: generally bad and deeply worn condition. The one plus was that the a/c chilled the room quickly once I figured out that it wasn't connected to the thermostat on the wall. Light bulbs were missing from several fixtures. The phone wasn't connected. The microwave was literally held together with gorilla tape. Every piece of metal in the toilet was rusty. Housekeeping: the towels were thin and gray from inadequate cleaning or just age. A couple of soiled items were left from some previous guest, I assume. The were bugs in the toilet area. Facilities: parking appeared inadequate for the number of rooms. There was nothing in the pool but debris. Breakfast: two options for cereal, toast, a waffle iron and a chafing dish with sausage links and egg substitute patties.

Very nice and clean with good customer service

Had roaches and jet didn’t work the entire stay

When I got there, it was a wait, after having it booked over a month. When I did get the room, the blanket was stained, gross. Washers didn’t work, only two for the entire hotel, I used a machine and my clothes stayed soaked, they gave me my two dollars back but she followed me in laundry room seen my clothes and laughed.i called about pool, they said it would be open may 1st, I arrived may 3rd, that was a lie. It was empty n filthyyy. There were water bugs everywhere!!!!!!!! I took videos so dont really have actual photos.

Don't belive all you see on line.

Would give 0 stars if i could. I booked a multibed room smoking and asked for a first floor. Was sent an email confirming it was on the first floor. When i arrived was told all first floor rooms were 1 bed. I was there with my handicap grandma who can't climb stairs. Room was very outdated and walked into a clogged toilet. They gave my boyfriend a plunger to unclog it himself. Didn't even stay the night there it felt unclean.

Too dirty, too old