Holiday Inn DALLAS-RICHARDSON by IHG, an IHG Hotel

good

Nice hotel

Internet wasn’t working. Restroom door wouldn’t close.. needs to be updated crack under door

Will book again

The room had a weird smell very hard to sleep

There was a roach in our room. The shower didn’t drain well, look as if you were taking a bath. The carpet had stains. The room didn’t smell clean.

Spacious

Muy limpias

Great lication

We were there for a basketball tournament that weekend. Our stay was pretty nice very comfortable. We didn’t eat at the

Staff was very kind and accommodating. Ensured that we had a first floor room for ease with our K9. Room was clean and quiet. Would definitely stay here again.

It was clean.Had a indoor and outdoor pool.Staff was nice.

All was great with the exception of only one working elevator and the side exit doors were not working. Overall great stay

Wish they had free breakfast

Staff was very nice and place was very neat and clean

Na

When you walk into the lobby, it is nicely decorated and clean and welcoming! But when we got our 1st room it smelled like wet towels or something like that. And when I looked at the beds, one bed had dirty sheets on it but the bed was made up to be ready to sleep on! I attempted to call the front desk and the phone was useless because all I could hear was crackling! So I went to the front desk and requested another room. I was given another room w/no hesitation. When we got to the floor that our room was on, OMG the floor smelled like it had not been ventilated for weeks! It was stuffy and hot! We got to our room and I had paid for 2 queen beds but was given 2 full beds for a family of 5! At this point I was just so tired and frustrated from the long drive and traffic and having to go from one room to another. I just decided to keep the room and keep our ac at 60 degrees so our room will not be hot or stuffy like the hallway. We will not be staying here again!

Positives- The breakfast was tasty and the staff was nice. Negatives- the hotel is very old, there was a hole in the corner of my room wall, the window shade fell off on my first night, and the hardware holding it did too. The room also had a humid smell. I did tell the staff about the shade and they offered to send someone from maintenance so that was also good.

We had no hot water the water barely got lukewarm, no continental breakfast but there was coffee. Of all the Holiday Inn stays we have booked over the last 40 years this had to be the worst.

The front desk female was so sweet!!!!!!