Holiday Inn Express & Suites DOVER by IHG, an IHG Hotel

excellent, clean and comfy

Great apot

Very nice property, polite staff , close to dining options

The convenience.

I had a good experience. The staff was very friendly.

Everything was clean, rooms, linens, property. Everything is updated. Highly recommended

Spacious, clean room with a comfortable bed. Included breakfast was above average. Staff was friendly.

Enjoyed our stay. Clean, spacious rooms. Friendly staff.

During check in, front desk staff was very welcoming. Hotel looks nice on the surface but just as I thought, a whole bunch of cover up patch work. The room smelled like old smoke. The shower was way too small and broken. Towels/wash cloths need to be replaced. They’ve been used too much! Bathroom could’ve been cleaner. Old hair & dirt in the shower, floor and counter. We were exhausted from a long day and needed some rest. At 9:31am housekeeping staff knocked on the door 4 times. It woke us up and we were little startled. My husband yelled, “we’re here, isn’t check out at 12p?” and a woman responded, just checking to see if you were still here. I was super pissed. During check out, we had to stand around until someone came out to the desk. A woman appeared and said, “oh she’s in the bathroom, how can I help you?”. I shared our experience about the housekeeping incident and her response was, “Oh you didn’t put the do not disturb tag on the door?” I told her no and I shouldn’t have to. We travel and stay at alot of hotels and have never had that happen. She made us feel like we were wrong. She brushed it off and told us,”whenever you stay at any hotel you’re always supposed to put the sign on the door”. She said they were completely booked for the weekend and staff need to turn rooms over before 3p for the next guest checking in. Made no sense to me, why knock on my door at 9:31a if check out isn’t until 12p? Place reminds me of remodeled motel. Never again!

Excellent hotel, would stay again. Only issue I had is that the pool was closed and when asked why the front desk guy told me because of possible storm surge from the hurricane that was no where near the state.

Good

The breakfast buffet was wonderfully fresh, tasty and ample!

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Good basic accommodation, had business appointments in the are so it was convenient. Helpful staff.

Nice area.

Staff was great all around!

Great overnight stop. Friendly staff and very clean.

Perfect location for the trip

Everything was more than I expected. Would stay again!

I would had given the hotel a higher rating, but due to the fact we discovered our sheets were not changed. There was blood on the flat, fitted and quilt. We called the front desk to complain and the staff was accommodating. At first we asked for clean sheets due to the fact it was late at night 1 am and we were exhausted. She moved us to another room and floor instead. We were told the manager Julie would be available in the morning. Well Julie was conveniently sick for the remainder of our stay. There was no representatives in place to discuss the situation. All we wanted was an acknowledgment and apology from management. I am always in Delaware and have stayed at different hotels. This was our first time trying Holiday Inn and I don’t think I would go back. This situation was a big turn off. No one wants to sleep on someone else’s blood. It’s disgusting and unsanitary. I work for the Health Department and I am appalled at the way they brushed off the situation. I suggest checking your sheets and bringing disinfecting wipes to go over your room. Even though it was supposedly cleaned. The pro of this hotel was Ms. Audette in the breakfast area. She was accommodating and courteous to all the guests.