Holiday Inn Express & Suites EUGENE DOWNTOWN - UNIVERSITY by IHG, an IHG Hotel

Great stay

Property was clean and beds comfortable.

Very nice clean hotel, comfortable beds

Dutch Bros next door!!

Nice place good breakfast

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Really enjoyed the staff. Everyone was helpful for our entire stay. Sausage and gravy three days in a row was yummy, but I think there could be a bit more variation? Pool area was nice and I enjoyed the hot tub. My particular room had an old iron tub that had been resurfaced a few times. I didn’t love that aesthetic or the black marble walls in the shower, but everything functioned well.

Close to the location visiting.

Good value. Well kept.

Food options were good. Internet connection was very weak.

Internet service is not good, it keeps disconnecting

High quality room. Nice paper towels and other small supplies in the room.

The later checkout at 12:00 was appreciated

Rooms were clean. Breakfast had a lot of options. Room had fridge and microwave, which was nice. The pool was small but it was nice to have! The cleaning staff were all very kind and friendly.

I wish I recalled the name of the lady who helped us out with our reservation issue. She was amazing. She made sure our last minute emergency wasn’t such an emergency and she did it with a smile. Customer service is awesome

Very clean.

Nobody cleaned our room the 4 nights that we stayed at this hotel. We ran out of toilet paper and our trash was overflowing. The bathtub was dirty and breakfast was bad.

I specifically booked this hotel because it advertised having a hot tub, which I desperately needed after a 9-hour drive to help ease the pain from a foot injury. After checking in, unloading everything from my car’s roof rack, and settling into the room, I headed down to finally relax, only to be told the hot tub was out of service. The front desk offered me two options: a full refund if I wanted to leave and find another hotel, or a 15% discount to stay. While I appreciate the offer, 15% hardly made up for the inconvenience, especially after a long day on the road. The idea of repacking everything and searching for a new place was overwhelming and simply not feasible in my condition. To make matters worse, the man at the front desk was incredibly rude, basically telling me to leave if I didn’t like the options. There was no empathy, just attitude. I will not be staying here again and would not recommend this hotel to anyone expecting the amenities they advertise or even basic customer service. Also, bathroom was not completely cleaned

We arrived after traveling and checked in. The whole lobby smelled like chlorine. We went to our first room and it was simply not clean. There were years of build up in the bathroom, something nasty not wiped off the counter, and overall the mirrors and hard surfaces were wiped with some dirty cloth or something that didn’t clean! The front desk moved us to another room and it wasn’t cleaned either! There was a dirty, used wash cloth tossed on the top of the shower curtain. Sparkle nail polish on the bathroom sink. The desk wanted to move us to a third room, we decided to just stay, at least the beds looked clean and they were comfortable. Finally, there was only one Subway opened to get food near the hotel. Needless to say, we will not be returning to this hotel, however the manager seemed concerned and hopefully they get it cleaned up!

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