Holiday Inn Express & Suites TONAWANDA - BUFFALO AREA by IHG, an IHG Hotel

Was nice, clean , convenient hotel

The room was not completely cleaned, the kleenex was never refilled, the bathroom mirror was not cleaned, there were bobby pins on the floor, the shower door was difficult to slide and made a horrible noise when doing so, the shower head didn't change mode as it suggested, their were smudged hand prints all over the windows, the desk chair was very unstable, there was a toothpaste top in the sink drain, the washcloths were very thin, some of the towel had old stains, and the staff (outside of when I checked out) was very unprofessional by demeanor and profanity use amongst themselves in front of guests. I may have forgotten some things but it was evident there are things that need fixing.

Very friendly reception staff. Nice breakfast options.

We enjoyed staying there

It was great overall, location was good, easy to go everywhere and easy parking.

Limited service

Very nice accommodations, the front desk people were very personable. Bed were very soft, and breakfast was very nourishing. Enjoyed the stay

Convenient location

The breakfast was decent , bed were comfy and hotel staff was beyond kind . However the cleaning people need to be taught how to clean. First room had hair everywhere and bathroom floor was dirty, second room had food crumbs on the bed and mold in the shower, third room also was dirty . Food in corners and on sides on furniture. One of the mattresses had a giant stain on the side and the protector was ripped off of it. Would not recommend staying here . I'm highly disappointed.

Staff were very friendly!. We stayed for a 3-day family trip. Location is also very convenient. Breakfast had a good selection. Beds were average comfortable, pillows and mattresses were slightly worn out. The automatic blinds remote wouldn’t work. The pool was the best fun for the kids, however the cleanliness of the pool area floor and common area was below average. The floor in our rooms bathroom could use a scrubbing. Other than that we would definitely stay again!

The pool water was cold. Employee were nice.

If I could give this review zero stars I would. I went back home to Tonawanda for a funeral and had to book in a hurry. This location had great reviews and seemed close to all of my family. After getting in late the first night I went to bed, tossed an turned all night and pulled the sheets off the uncomfortable bed. To my surprise when I woke they had covered two dried spots of someone's URINE with new sheets and should have thrown away the mattress entirely but decided to make me sleep in it which I would not have known had I not pulled the sheets off. The shower curtain was disgusting, yellow at the bottom and covered in what seemed to be blood or bugars. After giving them three hours to get me a new room they didnt and I had to wait for two more hours where I was almost late to the celebration prior to putting me in a new room. Zero offer to waive fees or rectify the situation so this must happen often. The room they moved me to also had dead roaches. I slept in my clothes and high recommend you run far far away from this location.

Hay un olor particularmente desagradable, en las toallas, sabanas, baños y los pisos, al parecer el desinfectante, Jabón, detergente o suavizante, utilizado para limpiar y lavar deja esta desagradable olor, como si limpiaran con agua sucia y estancada, el shampoo, acondicionador y gel o loción de baño no son agradable tampoco. consideren cambiar por algo de mejor calidad y mas agradable al olfato, y limpieza en general

Good customer service and very clean place

Holiday Inn Express is always our choice to stay. Always clean, comfortable, and wonderful service from front desk.

Very good service, friendly and convenient

Yes

the staff was friendly and very accommodating,

Check-in was a breeze. Tony was very welcoming. He had a great sense of humor. The bed was very comfortable. Bathroom was large, nice shower and amenities. Hot Breakfast was a bonus, delicious and plentiful.

Comfortable and great staff.