Hotel on Monroe, BW Signature Collection

Staff is uber friendly! I will say the bottom floor can be noisy unfortunately we had really loud people at 3AM above us that was not okay. Everything else was perfect.

Unique hotel in a serene & quiet neighborhood

Great place

Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.

We stay at hotel rooms around the Midwest at least 40 or 50 nights a year and have been doing it for years. This is the first time I’ve ever had a hotel that did not have a staff member physically present on the property. In trying to register, I had to call a phone number and try to talk to the property agent over a very poor phone connection. He directed me to a little pop-up window that had only one copy of the room key in it. He said look for room O over the door at this two floor facility with no proper direction and gave us no other information that would have proven to be important later. No elevsI had to walk around the entire property to find room O on the second floor and walk around again to try to find the stairway up to it. I picked one of two stairways and ended up having to walk all the way around the hotel again on the second floor and then had to walk around to move my car over to the stairwells. Luckily, it was a nice night and not a frigid winter night. Entering the room, we saw they had the mini fridge on the floor and to put items in and take them out, you had to get down on your hands and knees, as it was not on a stand. they had no microwave and no breakfast which we weren’t informed until I had to as about it during registration.. The person said just go next-door for breakfast, which was not open at 7 AM upon departure. The bathroom door was a barn type and was able to be opened but could not be closed so we had no bathroom privacy the entire evening.

This hotel was a great find. Conveniently located near the expressways. The rooms are very clean and updated, the price was reasonable, the staff was all very friendly & accommodating. Silas, the owner, even created a "courtyard" outside our room with tables since we were staying for 2 weeks. This hotel will be our "go to" when we visit Rochester

Easy

Extremely limited breakfast. Also the signs in the rooms regarding "do not remove/steal TV" made us question what types of a neighborhood we are starting in. Otherwise the room was nice and big. I think price was extremely high for what it offered.

Our deadbolt didn’t work it wasn’t lining up properly but thankfully there was a door stopper but that should be fixed. Overall great stay!

Took money than cancelled my reservation. With no type of information on why . Now I’m waiting on a refund days later . Terrible a never be spending money again

The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately. The Manzara Cafe right next door has the best Turkish coffee!

Newly renovated property. Convenient location. Still finishing things up. Need to address minor housekeeping issues. Owner is on property, was very accommodating to our requests. Great value.

Very good location to stay for quick access to airport. Generally good spot, responsive service. But our toilet was out of order and that’s no way to have your hotel room

We stayed at this property with our dog and felt it was a great, clean hotel that allowed our dog.

Ok place for travel

This seems like a property in transition. The good points are that the room and bathroom were very clean, the shower was phenomenal, the heated toilet seat was fun and the location is good. The negatives are the beds - hard as a rock - and the way too soft pillows. I thought there was a refrigerator in the room and indeed there was, but it was still in the box in the bathroom! Glad we travel with our keurig, but for those who want coffee in the room, there is no coffee pot. The restaurant next door (same owners?) serves coffee, but I was up about 3 hours before they open! Would I stay again? No, but only because of the beds.

Room was great. Minimalist but nice. Loved the welcome chocolate!

Great location for a short stay in Rochester. I really like how they’ve updated this motel. It’s very clean and comfortable. The only hiccup was when we arrived and it took a bit to figure out the key locker thing - the linked directions were not super clear and then the key pad didn’t respond at first. We managed to figure it out pretty quickly, so no big deal in the end.

Comfortable room and, overall, stay !

The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.