DFW 國際機場凱悅酒店 - 鄰近 C 航廈

Water in the shower was too hot and hard to adjust.

Very good

It was as beautiful and comfortable as the 5 star resort I’m currently in.

Good

Convenient shuttle service and a great dining experience.

N/a

Handy for airport, good shuttle service, comfortable room, great staff

Great stay. But there is something that can be improved. I stayed there because of a delay and i had missed my layover. Missing the layover, i did not have my luggage so i made do. Luckily i always pack my toothbrush. What would’ve made my stay amazing would be if they had robes in the room. Robes and slippers. Just some comfort after the discomfort of delayed flights and not having bags.

特にない

Clean comfortable beds. Let me check in super early as I had slept on the airport the night before. Great food at the restaurant. Would definitely recommend

The property was fine

Proximity to airport. Price gauging for last minute flight problems

The hotel was very nice. The staff were incredible the gal at the front desk. We wanna check in and then we saw her again on checkout. She was very helpful and very empathetic to our situation. American Airlines canceled our flight while we were in route because of weather rerouted us rewrite us back wouldn’t give us our luggage didn’t rebook us so we were stuck for three days and at least the Hyatt Regency people were very generous, and even comped us some meals which was nicer than American, who didn’t do anything at all

Easy to get to/from terminal.

Excellent receptionist, checkin was smooth and despite the tremendous pressure on staff they handled all requests very well.

The woman at the registration desk was kind and welcoming. I was just coming from the airport where I had one of the most stressful days ever, and she was genuinely empathetic. Other staff not so much. I got a room that had a connecting door to the next room and their tv was keeping me awake when I desperately needed sleep. When I explained this to staff I was admittedly a bit pissed, and she did send up a security person to knock on the door, but after I realized that the sound was coming through the cracks around the connecting door and that the noise was still keeping me awake, I called again and she said “so what am I supised to do?” And I said “maybe you should tell people when you are putting them in a connecting room that there could be noise issues.” Downstairs in the lobby they have words like “empathy” describing how they treat guests. I had just experienced a horrible day at the airport with multiple delays and cancellations and a lot of expense, and now I was paying a lot of money to stay in a fairly high-end hotel, and I was doing my best not to sound angry but I was exhausted and honestly needed to get some sleep before an early flight. I don’t think there was even an attempt on her part to understand her guest’s needs let alone do something to make it right, even if making it right only meant being sympathetic and understanding. My room had an odor of mildew mixed with stale air, and now all the clothes in my luggage smell of it and need washing.

very good

Standard hotel

I thought everyone was very nice and everything was clean and very convenient

Won't be back.