Merrion Row Hotel and Public House

A small cozy boutique hotel that ticks all the boxes of convenience, comfort and cleanliness. Although the room was small but it was very comfortable. I was surprised to find it so quiet at night even though we were right in the middle of Times Square! Both my son and I slept very well in the 5 nights we were there. The breakfast was also delicious and the restaurant is really gorgeous. The only negative thing I could think of is the so-called front desk. The staff is constantly on their phone and does not even acknowledge me when i greet them every morning. Otherwise the hotel is perfect in every sense. Hopefully management can improve the attitude of the front desk staff.

下訂前請小心，這家酒店會事先提前20天全額扣刷你的信用卡，我因人在國外網路聯絡反映十分不便，可能網路操作退訂沒有成功，沒有收到確認信，回國後反映處理，飯店及EXPEDIA客服人員態度強硬，一定要你提供取消確認證明，否則入袋的錢，不肯退還，也沒得協商，消費感覺十分不好，我也有理虧之處，僅提供消費經驗給大家借鏡。

A quirky, boutique style hotel, we liked it but the reception is no more than a hostess station countertop and the employees barely looked up from her cell phone to acknowledge our arrival and not once during our entire stay shed a smile or a welcoming comment. For a property of this quality and location and price, that was disappointing. We were two adults and got only one bath towel both days. While not a deal breaker perhaps, these are details that we should not have had to experience as guests. I do want to give a shout out to Daniel at the breakfast. He was absolutely great and went way above and beyond to make sure we were happy with our meals and service. He would be a great trainer to your receptionists about good customer service.

Great hotel and location.

The hotel is in a great location for Times Square and Broadway. Close to the subway station on 42nd St. Staff were very welcoming and looked after our luggage prior to check in and after check out as we were taking a late flight, meaning we could explore the city on our final day luggage free. The hotel & rooms are very clean and tidy. Rooms were made up and fresh towels provided daily. The room we had was a little small, but when you’re in New York you don’t spend a lot of time in your room, so this wasn’t an issue. Thank you team Merrion Row - we will stay here again!

Excellent customer service, friendly staff.

Rooms smaller than expected. Nice bathroom. Ideal location

❤️

This cozy nook of a hotel is nestled in bustling TimesSquare area. Perfect location for us to stay for a quick broadway overnight stay. Room was spacious for NYC standards; bathroom was spotlessly cleaned and the bed was comfortable 10/10 stay. We didn’t interact much with the staff simply due to our schedule and reservations elsewhere. We appreciated how quiet it was and got a good nights rest. We will be back!

We were here for the weekend to see a couple shows. This hotel was perfect! Great location, friendly staff. The room was small but wonderful. Loved the brass fittings in bathroom and the Irish vibe. Breakfast was delish. Will definitely be back.

My wife didn't want a big hotel that took forever to get to the rooms. This was ideal and the beds were so comfortable, not the biggest of rooms but no problem as who spends lots of time in hotels when there is so much to see. Staff were great too.

Small B&B-like stay with comfortable room and lovely bathroom.

Vent covers were missing in room and bathroom. They were just dark open caverns in the wall and ceiling. Luckily they were long skinny vents. If they had been large vets this would have been extremely ugly and potentially terrifying. Cleaning staff should wear hair nets if some kind. Found the same color and type of hair on bed sheet (under covers, on a pillow, and on the bathroom wall.). I believe that the room is clean, and the hair likely belong to the cleaning staff. It is still unpleasant and unsanitary to find the hair of others in a clean hotel room. Hair nets or baseball caps with hair pulled back could stop shed hair from being shared with guests, as it works very well for restaurant staff.

Great spot near Times Square without the craziness. Owners are very hospitable and have great recommendations. Check out the Irish pub next door on 4th fooor which is owned by hotel.

Our room was very comfortable and clean. We loved the decor of the hotel. We also ate dinner and breakfast at the restaurant, both meals were delicious.

Very cute and centric hotel. Service was great!

Staff very friendly. Rooms clean. Food was very good. Great breakfast.

Small but cozy room and nice bed.

The pros: close to Times Square without the noise. Small hotel vibe which we prefer - only a few rooms per floor. Rooms were clean and the double queen room was average size for NYC - small but adequate. There is a bar and restaurant attached but we never saw anyone in it the entire time we were there. The cons: Room 203 had no hot water our first night which we didn’t know until trying to shower after a long day at 10:00pm. Someone came to look at it but all he did was run the water for 10 minutes which I of course has already tried. We had to get two separate rooms for that night and those showers were fine. They put us back in 203 the next day saying the shower was fixed, and while there was hot water, it took forever to find the exact spot to point the lever and then 3 full minutes (yes I timed it the last day) for it to warm up. Then once it was hot, it was close to impossible to make it not scalding hot or freezing cold…so yeah, not ideal. I would recommend the hotel IF you can request not to stay in 203. Also, if you drive in and need to park, the garage directly across the street is so convenient and the guys there are very nice.

Disappointed. The beds were “Murphy” type (kind that fold up into the wall) & were loud. Not very comfortable - like a nicer sofa bed. We were on the 2nd floor & the room was in the front, above the entrance. Noise level was horrible. Was like we had the windows open. One morning at 6am, they delivered kegs to the pub next door. At 2am the next night, a trash truck came to empty dumpsters. I expect noise (We travel to NYC frequently), but this was ridiculous. Staff was mostly friendly but could seem like they were annoyed you were asking questions/speaking to them. Shower temp wouldn’t cooperate. Also, ask for the price up front if they offer to call you a cab. I mentioned taking an Uber. Front desk said she would call me a car & asked if I was going to the airport. Told her I was going to Penn Station. A mini van arrived. When we got to the station, he said the total was FIFTY-FIVE dollars (for a 0.9 mile/12 minute ride). When questioned, the driver said it was a “private service.” Yes, I didn’t ask the cost, but assumed it would be around the $25 we paid to take a cab from the train station to the hotel or the $16 Uber quoted. Called the hotel when I got home to ask the number of the taxi company & the front desk told me it was expensive because it was a “car service” not taxi & they didn’t have a number. Overall, the stay was fine, but I wouldn’t stay there again. Hotel tries to justify the price ($450+/night) by calling itself a boutique hotel. It’s not worth the cost.