Microtel Inn & Suites by Wyndham Seneca Falls

I called for service, because my TV was not working right. She asked me what room and I asked my girlfriend what room and she said 146 in the girl hung up on me. The breakfast area had a TV. I asked the girl to put it on she turned it on, but said she needs to get the remote. She came back and said sorry. No TV.

The grounds needs work.A four foot tall weed at the door. Sidewalk is broken up making it a hazard. The front ground sign is missing one side. Overall the place really needs a refresher.

Upon arriving at the hotel, I got there one hour before check-in. The hotel Clark told me for $20. I could check in early. I decided to grab lunch. I fully understand this policy. When we got back, there was a different clerk. Our TV was broken. Our room was moved From the second floor to the first floor. About an hour after turning in the keys to the lady at the front desk, I was in my room and someone tried to gain entry. I had the safety lock on the door and then went up to the front desk. Going to find out it was the front desk lady saying that I had had someone else in the room I was moved from When I got there. There was a police officer waiting for me when I told her this she argued with me over the room number. I was moved from after looking at the original paperwork. She realized that it was a different room not the one that I had previously been occupied in I was sent asked by the police officer for identification, even after he found out, it was not my room that somebody else was in. I was never given an apology or anything or an explanation until I went to the front desk, the front desk clerk open the door said hello I replied with hello, not knowing it was her proceeded to the front desk. The police officer was there asked me for identification, and like I said earlier, everything was ironed out, but I was not even given an apology for the harassment I was put through. I will never stay at this Microtel again I was treated very poorly and unfair.

Hotel is nice and clean air-conditioning work good good boat parking with outdoor electric

Checked in fine and put our belongings in room. Left hotel and when we returned later in evening and laid on the bed near the window, it was horrible. The mattress was so bad when you laid down, you rolled to the middle of the bed "Continental breakfast" was a joke. Got to the breakfast room at 8:30 a.m. and the pancake maker (pancake made on a conveyer belt) was non-functional. Desk clerk came to fix it which took about 10 minutes. Breakfast items consisted of two onion bagels and four cinnamon/raisin bagels, and no bread for toast. Fruit consisted of one banana and three dried up oranges. Dry cereal in a plastic container. (No eggs). Hotel staff never came in to see if more supplies needed to be brought into breakfast room. We were a party of five adults (2 rooms) and that certainly wasn't the hotel continental breakfast we have had at other hotel chains.

Rooms need upgrade and renovations. Spider cobwebs in the bathroom. Amenities were fine but the towels and bedding could have been refreshed. Complimentary breakfast was ok but considering the price it works. The staff was welcoming and helpful.

The staff was friendly but from the minute you drive up the exterior's deferred maintenance evokes a downtrodden feel. Pull the weeds, power wash the siding, repair the sidewalks. Basic attention to detail would make a huge difference. It doesn't take a huge investment to create a welcoming streetscape. This place doesn't have it.

My room smelled like mildew. When I told the person at the counter, I was told that the owner didn’t care much about the hotel and that the new owners will fix that. Gross

Microtel? More like Microhell! Dirty stained linens. Gross carpet. Outdated room and cracked bathroom sink. We could hear the upstairs occupant stomping around.

Our stay was fine. We were a party of three and thought we would get a cot or rollaway twin bed. Instead there was a built in cushion under the window. It was quite narrow and firm. It barely fit a person 5’6 tall. There was also an issue with noisy plumbing. Every time anyone flushed a toilet in our room or nearby, it made a high pitched noise that carried on for about 20 seconds. We were awoken several times through the night.

Affordable, last minute booking. Old and very plain.

One minor snafu at check in. But staff corrected it and were very professional and friendly.

Room smelled musty , continental breakfast was awful . Dry cereal nothing else offered , no danish or muffins …coffee was ok .

Disgusting staff lied about

The hotel smelled moldy. The exterior had weeds, mold was on the exterior siding.

Does not compare to other Microtel properties.. we were not told that they don’t make up your room and refresh toiletries unless you request it the night before. Says it’s for your safety thst they don’t enter the room. Very little at breakfast unlike the Victor or Farmington Ny location.Sink in bathroom cracked, carpet frayed etc. run down Very disappointed

Very clean. Could use updating.

Property needs to be demolished…

Room was ok , but outdated The exterior needs a good landscaper to mow the lawn Overall was ok

Will not stay again. Complex is out dated, everything smelled old, dirty and like smoke. Our bedspread had marker stains on it. And the guy at check out was irritated with me that I rang the bell for assistance with check out.