河灣酒店

Check in was a bit rough. The lady at the front desk was not real helpful. She handed me my key cards and that was it. I asked for directions. She told me what directions elevators were in. She had also said make sure you get the right elevator. Ok my issue was that she could of said look at room number and elevator numbers. Elevator I needed was like right up front. Frustrated to say the least not knowing where they were actually located. Beside the one person all else very friendly and helpful... Very clean and a nice views out back. Diffently would stay their again.

Great location!

Property has a patio area with chairs down by the river with wildlife viewing. We saw several breeds of ducks in the river and also lots of geese. We saw a couple of raccoons also. It was a very nice hotel stay with great relaxation and views of the river. Great stay for our children as well! Beds were comfortable and we slept well.

They are not king

This place looks better in person than in the photos. Very clean. The room was comfy. bed had 5 pillows. The indoor heated pool was clean and very relaxing. Towels were provided pool side.

Air filter in AC was filthy. Vent in bathroom was full off dust and dirt. The carpet in our room made our feet black. Spiders in room and all over balcony. When using microwave, the tv was disrupted. The fridge took 5 hours to even get cool. Dirty diapers in hallway garbage for 2 days. 2 staff members at front desk were very rude when checking in, checking out and when we asked for more towels and toilet paper 2 days into our trip. Sink in bathroom was clogged. Stains on sheets of bed. Outside pool was along the highway. Was never told how to get out to pool. Asked to use a cart and staff member replied, they are over there and make sure you bring it back.

It was perfect for two nights for the Jeep Invasion. Provided a bed to sleep, just what we needed. Breakfast was slim and could use several more items.

The lay out is good

The room was clean and didn’t have the usual nasty smells from smoking and pets. The breakfast was a bit lacking but was a decent place to sleep.

Close to many places to visit.

My daughter and I had a very relaxing stay.

Overall, the stay was "okay to good". Nothing fancy. Could use some good carpet cleaning and a fresh coat of paint. While I was less than impressed, it met all my needs at a very reasonable price. I will go back. Only complaint is that it is a bit hard to get into due to the traffic layout at the entrance, and, the signage is discreet compared to the surroundings.

Issue with check-in. There is no back of the hotel. Pictures looked as though if you paid extra for the balcony, it would be looking over the river. Ice machine was out if order. Breakfast wasn't as expected. Can't get into the lobby until 7 to get coffee. All doors to lobby were locked and women said the doors wouldn't open until 7. I needed to check out but couldn't. Was leaving at 6:30am.

Always solid, great value, quiet and good facilities. Staff is excellent, pretty much my regular hotel now in Pigeon Forge.

The hotel was nice and clean; however, the front desk service was not so good. The front desk clerk was not very friendly, even commented that she should have stayed at home that day. The card key to our room stopped working twice, and we had to go to the front desk for assistance. The lady was rude. I am not sure if she was having a bad day or what, but that was no reason to make guests feel like they are a bother when it's YOUR JOB! The second time it stopped working, we left, thinking maintenance would take a look, and the second desk clerk scolded me for not being in my room when they came.

It was a decent place not what was expected

Great place to stay. Very comfortable and clean.

We loved it

the rooms were very clean and comfortable but really not suitable for seniors or handicapped individuals because of the inconvenience of parking only had 2 handicap parking for 2 cars and they were farther from the hotel than the reg parking. some had to park along the street. parking lots are down around the hotel with limited lighting.breakfast was okay but only had small Styrofoam cups with no lids for hot beverages. location of ice machines were not conveniently located my balcony was not swept and was full of spiders and cobwebs so i didnt get to enjoy the balcony much...the hotel was very clean and beds were comfortable..hotel was more for younger families harder for seniors to getaround

I truly enjoy the property..