Staybridge Suites SEATTLE DOWNTOWN - LAKE UNION by IHG, an IHG Hotel

Not too friendly to customers

客房寬敞乾淨，大廳裝潢設計也相當簡潔時尚，抵達時接待人員也相當熱心地向我們介紹停車場及周遭環境。不過比較讓人不滿意的是我們這次全家出行訂了兩間四人房，飯店竟然將兩間房分別安排在不同樓層且距離遙遠，與我當初預定時的要求不同。並且在晚上兩間房都需要另外的棉被並且打電話給服務櫃檯詢問添加棉被時，其中一房打了三次電話等了半小時才拿到棉被，另一房打了五次等了四十五分鐘才拿到兩張毯子，並且在第四通電話時一位女性接線人員非常不禮貌地掛電話，第五次打去時她不但不親自回應，還將電話轉接給另一名男性，且該男性說這是今晚第一次接到我們這間客房的request，導致我也不知道之前打的那四次電話的用途跟意義，接收處理那四次電話的服務人員存在在這間飯店有什麼功用跟意義嗎？

Shower has little water, mattress is extremely soft, other facilities are excellent.

Great staff, close to everything

Nice stay!

The beds were comfortable, the rooms were clean and spacious. We had two rooms and in one of the rooms the air conditioning wasn’t working. Thankfully, the front desk moved us into a new room so there was no issue. The hotel had many cruise guests and they were not exactly courteous to others. They were blocking the breakfast area with their luggage as they waited for transportation. I believe this is where the hotel staff told them to wait but there were way too many people and luggage for the space provided. This was annoying as we tried to navigate through the luggage and people chatting to get to the breakfast line. The breakfast was very unimpressive, I would just skip it if I were you! The elevators were a long wait in the morning, it took almost 15 minutes to get back upstairs from breakfast area. The parking garage is extremely tight. Upon exiting we were forced to wait as the cruise patrons were loading their transfer vehicles at the exit to the parking garage. The hotel needs to work on managing a space for the cruise patrons and regular hotel guests. I wouldn’t stay at this hotel again due to this inconvenience.

Nice beds, very comfortable, spacious rooms, nice and clean, nice kitchen.

Loved it will stay in future

I'll say.... FOR THE PRICE, YOU GET COMFORTABLE ACCOMMODATIONS. RESTAURANT AND BAR. GREAT MAINTENANCE AND CLEAN SERVICE. FRONT DESK, NEEDS IMPROVEMENT. IGNORE THAT, YOU CAN GET A GREAT GUEST EXPERIENCE. REMEMBER, IGNORE FRONT DESK INCOMP...., YOU SHOULD BE FINE.... P.S. TWO HOTELS IN ONE AND THE HOTEL FRONT DESK THAT DOESN'T CARE ABOUT THE OTHER, THEN YOU KNOW WHAT I MEAN. i.e. feel like a step child, you'll be treated like a step child even if you don't feel like one before.... Otherwise, great bang for your hard earned dollars and indifference, however, the Latino Staff DID SAVE THE DAY! WOW, OUTSTANDING STAFF (MINUS FRONT DESK EVEN GROUP.) WILLING TO AMEND THIS OPINION.... HOWEVER, IF YOU WERE MY FRIEND AND FAMILY, I WOULD ADVISE THE FRONT DESK EXPERIENCE ISSUES.

The property was clean and there were a few parking ramp/garage options. The location is close to the freeway and convenient for visiting the Space Needle and Pike Place Market!

It has a bar and a small restaurant. Veru welcoming

ウェルカムドリンクの水が3種類からフレーバーを選べました。洗濯機と乾燥機が無料で使えたのも便利でした。朝食は一般的なアメリカの朝食だと思います。コーヒーはとても美味しかったです。

This hotel is beautiful and located close to the sea port. They offer shuttle to the pier (for a cost) which was convenient for those guests going on a cruise. The only negative was that maintenance came into my room (when I had just gotten out of the shower) and brought towels which I did not request.

Thank you

We were able to walk from the hotel to the Space Needle and Lake Union, which was convenient. On our last day there, a metal ceiling tile (in our room—1401) fell open and nearly missed hitting me in the head. We reported it and I don’t feel like anyone really cared. Also, one evening we wanted to sit outside on the patio, but it was closed due to a private party. That was frustrating as well.

Good

Pleasantly surprised how nice this hotel was. Google sent us to the wrong hotel at first since there are two Staybridges within a couple miles of each other but we found the one our reservation was at. The room was quiet, clean and the bed was very comfortable. Room had a full kitchen which we didn’t need but it was nice. Bathroom was clean and had all the necessities there. The only confusing thing was that Staybridge and the EVEN Hotel are together and use the same reservation desk. We would definitely stay here again.

I was slightly disappointed in our stay. The website I booked through said daily housekeeping. We booked a one bedroom suite with the intentions of being slightly pampered. We never saw housekeeping during the 3+ days that we were there. The staff was mediocre at best. For the price, I would definitely not stay here again.

Very nice property and staff

Free self laundry service. Staff wasn't very friendly or helpful. Breakfast was good!! Parking fees are ridiculous!!! Wouldn't stay here again!!