Silk Castle Hotel & Spa

飯店
7.8
/10
愉快體驗
29个评论

客人对住宿的评价

James
10.0
/ 10
This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.
Johnny
10.0
/ 10
Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
Joshua
10.0
/ 10
Great hotel in a perfect location. The staff was wonderful and always ready to help. You can also book tours at great prices.
在該地區
查看地圖
52A Cau Go - Hang Bac - Hoan Kiem, Hang Bac Ward, Hoan Kiem District, Hanoi, Vietnam, 100000

主要設施

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餐廳
24小時前台
WiFi
電梯
Silk Castle Hotel & Spa is a hotel in a good neighborhood, which is located at Hang Bac Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Silk Castle Hotel & Spa周圍有什麼

52A Cau Go - Hang Bac - Hoan Kiem, Hang Bac Ward, Hoan Kiem District, Hanoi, Vietnam, 100000
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其他 Silk Castle Hotel & Spa
其他 2 Silk Castle Hotel & Spa

了解更多關於Silk Castle Hotel & Spa

Location


Silk Castle Hotel & Spa is a hotel in a good neighborhood, which is located at Hang Bac Ward.

About Silk Castle Hotel & Spa

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Silk Castle Hotel & Spa exclusively for you.

Get precious and unforgettable moment during your stay at Silk Castle Hotel & Spa.

Silk Castle Hotel & Spa所有設施

其他 Silk Castle Hotel & Spa
其他

公共設施

  • 其他
  • 餐廳
  • 無菸區
  • 保險箱
  • 咖啡廳
  • 大堂咖啡/茶服務
  • 電梯

飯店服務

  • 洗衣服務
  • 旅遊服務
  • 行李寄存
  • 24 小時前台接待
  • 服務台

一般的

  • 置物櫃
  • 陽台

食物和飲料

  • 早餐

要做的事情

  • 溫泉

連接性

  • 免費 WiFi

接駁車服務

  • 機場接送(收費)

Silk Castle Hotel & Spa住宿政策及一般資訊

重要提示
  • Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 250000 (one-way), (up to 6 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

入住/退房時間

入住:
從 14:00
退房
前 11:30
酒店政策尚未公佈。

一般資訊

熱門設施
餐廳, 24小時前台, WiFi, 電梯
入住/退房時間
从 14:00 - 到 11:30
早餐供應狀況
是的,酒店有提供早餐的房間
Silk Castle Hotel & Spa的可用房間
30
在Silk Castle Hotel & Spa的樓層數
9
另一設施在Silk Castle Hotel & Spa
其他, 無菸區, 保險箱, 咖啡廳, 大堂咖啡/茶服務

Silk Castle Hotel & Spa常見問題

在Silk Castle Hotel & Spa有哪些可用設施?
這裡有頂級設施Silk Castle Hotel & Spa例如餐廳, 24小時前台, WiFi, 電梯 .(有些可能需要額外收費)
正常入住和退房時間是Silk Castle Hotel & Spa?
在Silk Castle Hotel & Spa的標準入住時間從從 14:00開始最晚退房時間為前 11:30
Silk Castle Hotel & Spa提供早餐嗎?
是的,Silk Castle Hotel & Spa提供早餐。但您需要選擇含早餐的房型,如果您預定不含早餐的房型則需額外付費。
What is the star rating of Silk Castle Hotel & Spa?
Silk Castle Hotel & Spa is a 4.0-star hotel.
How many floors does Silk Castle Hotel & Spa have?
Silk Castle Hotel & Spa has 9 floors.
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更多其他客人的評論Silk Castle Hotel & Spa

整體評分與評論 Silk Castle Hotel & Spa

Traveloka (4)
其他來源 (25)
7.8
愉快體驗
來自 25 則評論
清潔度

7.6

房間舒適度

4.8

服務與設施

8.6

排序方式
最相关
偏好設定
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旅行者評論 Silk Castle Hotel & Spa

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20
40
精選評論
TETSUZO
icon-與親友同行
與親友同行
2.0
/10
39 幾週前評論

Hotels.com verified review

There are many differences between the photos and the actual place. I couldn't stand the strong stench (it smelled like sewage), so I asked to change the room, but I couldn't stand the smell, so I gave up one of the three nights and moved to another hotel. Everything is broken and broken. The safe is unusable. There was an outlet, but one of them was unusable. All the cups were tea stained and water stained and unusable. I think the 5-star rating on Google Maps is a mistake. The staff is friendly, but they make a lot of excuses, which is disappointing. I didn't ask for a refund for one night this time, but the room was terrible. The location is great.写真と現場では違う所がたいへん多いです。凄くきつい異臭(かなり下水臭い)で我慢出来ず、部屋を変えて頂きましたが、臭いには勝てなかったので3泊のうち1泊を捨てて他のホテルに移りました。 いたるところ故障、壊れています。 セーフティーボックス使い物になりません。コンセントは有っても片方利用不可でした。コップはどれも茶渋や水垢で使えません。 Googleマップで5つ星は間違いだ と思います。 スタッフはフレンドリーですが言い訳が多く残念です。 今回、1泊分の返金は求めませんでしたが あまりに ひどい お部屋でした。 ロケーションは最高です。
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John
icon-閒暇
閒暇
8.0
/10
39 幾週前評論

Expedia Group verified review

A good hotel where you get what you pay for
Pablo
icon-閒暇 家庭
閒暇 家庭
8.0
/10
41 幾週前評論

Expedia Group verified review

Staff was friendly. Probably was in great condition. Many places to eat. I would recommend the hotel to any travelers.
Verified traveler
2.0
/10
46 幾週前評論

Hotels.com verified review

Do not stay here - read the Google reviews. The rooms are dirty (ours had mold on the walls), tiny and look absolutely nothing like the photos. There are a million other hotels for the same price in the area, avoid this one. We nearly left but our stay was only one night so we stuck it out but I would absolutely never stay here again. The female manager is pretty rude but the gentleman working front desk was nice.
閱讀更多
Maisie
6.0
/10
53 幾週前評論

Hotels.com verified review

The room was nice and the hotel is in a good locations. We also enjoyed the breakfast. However, it was disappointing to find out that work is being carried out on the roof of the property, that meant drilling noise and other loud construction noises began at 6:30am every day and did not end until 6pm. Would have been nice to have been told about this so we could have cancelled our booking and gone elsewhere, or at least known why we were being woken up to such loud banging noises!
閱讀更多
James
10.0
/10
58 幾週前評論

Expedia Group verified review

Helpful staff.
Vincent
icon-閒暇
閒暇
10.0
/10
62 幾週前評論

Expedia Group verified review

Clean friendly staff and good breakfast
Carl
icon-閒暇 家庭
閒暇 家庭
10.0
/10
70 幾週前評論

Expedia Group verified review

Nice affordable hotel. Great staff
James
10.0
/10
71 幾週前評論

Hotels.com verified review

This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.
YUNCHUL
icon-與親友同行
與親友同行
2.0
/10
72 幾週前評論

Hotels.com verified review

로컬 분위기 즐기고 싶은 사람에게는 최적입니다. 그러나 화장실 냄새 환장하네요 입실할때는 무슨 약품을 뿌렸는지 냄새가 안났는데, 외부에 한번 갔다오니 몇일 청소안한 공중화장실 냄새가 납니다. 조치하라니 방향제 같은거 뿌려주고 좀 있으면 안날거라고, 도버히 못참아서 방바꿔 달랬더니 우여곡절 긑에 바꾸긴 했는데, 많이 덜하긴 했는데 역시 방향제로 유지되고 있었어요~ 인도인들이 싼맛에 많이 머무는듯 해요. 다신 가고 싶지 않았어요~
Martin
icon-閒暇 家庭
閒暇 家庭
4.0
/10
72 幾週前評論

Expedia Group verified review

Very basic hotel , smell of damp. Room small as was toilet& basic shower straight to floor. No great amenities. Breakfast was great included but didn’t have. A quick overnight stay before traveling. Cheap and it reflected it. Would I use again- no. I’d pay a little bit more for comfort & facilities.
Johnny
icon-閒暇 家庭
閒暇 家庭
10.0
/10
74 幾週前評論

Expedia Group verified review

Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
Bud
icon-閒暇 家庭
閒暇 家庭
10.0
/10
74 幾週前評論

Expedia Group verified review

N/A
Joshua
icon-閒暇
閒暇
10.0
/10
83 幾週前評論

Expedia Group verified review

Great hotel in a perfect location. The staff was wonderful and always ready to help. You can also book tours at great prices.
Katsumi
icon-閒暇
閒暇
10.0
/10
104 幾週前評論

Expedia Group verified review

初めてのベトナム旅行でしたが、全てのスタッフが、その時々の問題を、素早く、的確に、また、フレンドリーに、解決してくれました。このホテルのスタッフがいなければ、初めての旅行は、快適なものにならなかったでしょう。 とてもいいホテルマンが、揃っています。ありがとう御座いました。
Rashmikant
icon-閒暇 與朋友同行
閒暇 與朋友同行
6.0
/10
105 幾週前評論

Expedia Group verified review

Bathroom smiley, rooms very narrow no room for luggage to put and open
Alistair
icon-閒暇
閒暇
8.0
/10
108 幾週前評論

Expedia Group verified review

Staff very pleasant and endlessly helpful with recommendations and bookings.
Verified traveler
4.0
/10
110 幾週前評論

Hotels.com verified review

部屋は思ったより狭かった。朝食会場の隣の部屋だったので、朝スタッフが準備をする音がうるさかった。 朝食は期待ハズレだったが、無料なので仕方ない。朝食は頼めばオムレツやフォーも食べられます。 泊まる日数分、無料の水がもらえます。1本はキャップの蓋が開いていたと思うのでよく注意した方が良いと思う。 部屋のヘアドライヤーは、コードが短すぎた。
philip
icon-閒暇 與朋友同行
閒暇 與朋友同行
10.0
/10
124 幾週前評論

Expedia Group verified review

· Phillip, our host, and the Silk castle Hotel treated us great. We had researched an itinerary for our time in Hanoi and Phillip reached out prior to our trip and made it a reality with very little stress involved. The value was excellent. All our guides were knowledgeable, kind and spoke fluent English. The arraigned transport was top notch. There wasn’t a moment we felt that we had too much on our plate or too little. right across the alley was Suong Pho which became our preferred way to start the day. The hotel was centrally located in the Old Quarter making everything easy to walk to. We felt safe throughout our stay. Phillip and his family were responsive to any matter of request or question. I had sprained my ankle prior to our arrival and after a long day adventuring in Ninh Binh it was very swollen and painful. I had casually asked Phillip where I could find some ice. He proceeded to hop on his Scooter and was back in a matter of minutes with large bag for which he didn’t even ask for reimbursement. He upgraded our accommodations for our last two nights, per his recommendation, and we found that hotel to exceed our expectations. Overall we were very satisfied with the full line of service provided by Phillip and his family. Our only regret was that we were unable to make it to his invitation for rice wine and a home cooked meal.
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免責聲明

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整體評分與評論 Silk Castle Hotel & Spa

Traveloka (4)
其他來源 (25)
7.8
愉快體驗
來自 25 則評論
清潔度

7.6

房間舒適度

4.8

服務與設施

8.6

排序方式
最相关
偏好設定
查看全部

旅行者評論 Silk Castle Hotel & Spa

每頁評論數
20
40
精選評論
TETSUZO
icon-與親友同行
與親友同行
2.0
/10
39 幾週前評論

Hotels.com verified review

There are many differences between the photos and the actual place. I couldn't stand the strong stench (it smelled like sewage), so I asked to change the room, but I couldn't stand the smell, so I gave up one of the three nights and moved to another hotel. Everything is broken and broken. The safe is unusable. There was an outlet, but one of them was unusable. All the cups were tea stained and water stained and unusable. I think the 5-star rating on Google Maps is a mistake. The staff is friendly, but they make a lot of excuses, which is disappointing. I didn't ask for a refund for one night this time, but the room was terrible. The location is great.写真と現場では違う所がたいへん多いです。凄くきつい異臭(かなり下水臭い)で我慢出来ず、部屋を変えて頂きましたが、臭いには勝てなかったので3泊のうち1泊を捨てて他のホテルに移りました。 いたるところ故障、壊れています。 セーフティーボックス使い物になりません。コンセントは有っても片方利用不可でした。コップはどれも茶渋や水垢で使えません。 Googleマップで5つ星は間違いだ と思います。 スタッフはフレンドリーですが言い訳が多く残念です。 今回、1泊分の返金は求めませんでしたが あまりに ひどい お部屋でした。 ロケーションは最高です。
閱讀更多
John
icon-閒暇
閒暇
8.0
/10
39 幾週前評論

Expedia Group verified review

A good hotel where you get what you pay for
Pablo
icon-閒暇 家庭
閒暇 家庭
8.0
/10
41 幾週前評論

Expedia Group verified review

Staff was friendly. Probably was in great condition. Many places to eat. I would recommend the hotel to any travelers.
Verified traveler
2.0
/10
46 幾週前評論

Hotels.com verified review

Do not stay here - read the Google reviews. The rooms are dirty (ours had mold on the walls), tiny and look absolutely nothing like the photos. There are a million other hotels for the same price in the area, avoid this one. We nearly left but our stay was only one night so we stuck it out but I would absolutely never stay here again. The female manager is pretty rude but the gentleman working front desk was nice.
閱讀更多
Maisie
6.0
/10
53 幾週前評論

Hotels.com verified review

The room was nice and the hotel is in a good locations. We also enjoyed the breakfast. However, it was disappointing to find out that work is being carried out on the roof of the property, that meant drilling noise and other loud construction noises began at 6:30am every day and did not end until 6pm. Would have been nice to have been told about this so we could have cancelled our booking and gone elsewhere, or at least known why we were being woken up to such loud banging noises!
閱讀更多
James
10.0
/10
58 幾週前評論

Expedia Group verified review

Helpful staff.
Vincent
icon-閒暇
閒暇
10.0
/10
62 幾週前評論

Expedia Group verified review

Clean friendly staff and good breakfast
Carl
icon-閒暇 家庭
閒暇 家庭
10.0
/10
70 幾週前評論

Expedia Group verified review

Nice affordable hotel. Great staff
James
10.0
/10
71 幾週前評論

Hotels.com verified review

This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.
YUNCHUL
icon-與親友同行
與親友同行
2.0
/10
72 幾週前評論

Hotels.com verified review

로컬 분위기 즐기고 싶은 사람에게는 최적입니다. 그러나 화장실 냄새 환장하네요 입실할때는 무슨 약품을 뿌렸는지 냄새가 안났는데, 외부에 한번 갔다오니 몇일 청소안한 공중화장실 냄새가 납니다. 조치하라니 방향제 같은거 뿌려주고 좀 있으면 안날거라고, 도버히 못참아서 방바꿔 달랬더니 우여곡절 긑에 바꾸긴 했는데, 많이 덜하긴 했는데 역시 방향제로 유지되고 있었어요~ 인도인들이 싼맛에 많이 머무는듯 해요. 다신 가고 싶지 않았어요~
Martin
icon-閒暇 家庭
閒暇 家庭
4.0
/10
72 幾週前評論

Expedia Group verified review

Very basic hotel , smell of damp. Room small as was toilet& basic shower straight to floor. No great amenities. Breakfast was great included but didn’t have. A quick overnight stay before traveling. Cheap and it reflected it. Would I use again- no. I’d pay a little bit more for comfort & facilities.
Johnny
icon-閒暇 家庭
閒暇 家庭
10.0
/10
74 幾週前評論

Expedia Group verified review

Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
Bud
icon-閒暇 家庭
閒暇 家庭
10.0
/10
74 幾週前評論

Expedia Group verified review

N/A
Joshua
icon-閒暇
閒暇
10.0
/10
83 幾週前評論

Expedia Group verified review

Great hotel in a perfect location. The staff was wonderful and always ready to help. You can also book tours at great prices.
Katsumi
icon-閒暇
閒暇
10.0
/10
104 幾週前評論

Expedia Group verified review

初めてのベトナム旅行でしたが、全てのスタッフが、その時々の問題を、素早く、的確に、また、フレンドリーに、解決してくれました。このホテルのスタッフがいなければ、初めての旅行は、快適なものにならなかったでしょう。 とてもいいホテルマンが、揃っています。ありがとう御座いました。
Rashmikant
icon-閒暇 與朋友同行
閒暇 與朋友同行
6.0
/10
105 幾週前評論

Expedia Group verified review

Bathroom smiley, rooms very narrow no room for luggage to put and open
Alistair
icon-閒暇
閒暇
8.0
/10
108 幾週前評論

Expedia Group verified review

Staff very pleasant and endlessly helpful with recommendations and bookings.
Verified traveler
4.0
/10
110 幾週前評論

Hotels.com verified review

部屋は思ったより狭かった。朝食会場の隣の部屋だったので、朝スタッフが準備をする音がうるさかった。 朝食は期待ハズレだったが、無料なので仕方ない。朝食は頼めばオムレツやフォーも食べられます。 泊まる日数分、無料の水がもらえます。1本はキャップの蓋が開いていたと思うのでよく注意した方が良いと思う。 部屋のヘアドライヤーは、コードが短すぎた。
philip
icon-閒暇 與朋友同行
閒暇 與朋友同行
10.0
/10
124 幾週前評論

Expedia Group verified review

· Phillip, our host, and the Silk castle Hotel treated us great. We had researched an itinerary for our time in Hanoi and Phillip reached out prior to our trip and made it a reality with very little stress involved. The value was excellent. All our guides were knowledgeable, kind and spoke fluent English. The arraigned transport was top notch. There wasn’t a moment we felt that we had too much on our plate or too little. right across the alley was Suong Pho which became our preferred way to start the day. The hotel was centrally located in the Old Quarter making everything easy to walk to. We felt safe throughout our stay. Phillip and his family were responsive to any matter of request or question. I had sprained my ankle prior to our arrival and after a long day adventuring in Ninh Binh it was very swollen and painful. I had casually asked Phillip where I could find some ice. He proceeded to hop on his Scooter and was back in a matter of minutes with large bag for which he didn’t even ask for reimbursement. He upgraded our accommodations for our last two nights, per his recommendation, and we found that hotel to exceed our expectations. Overall we were very satisfied with the full line of service provided by Phillip and his family. Our only regret was that we were unable to make it to his invitation for rice wine and a home cooked meal.
閱讀更多
您已閱讀所有精選評論。
每頁評論數
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