Not 4 star. Tired hotel. Couldn't book a meal the first night as restaurant full. Couldn't get a seat in bar area either as too small. Only one lift for what seems mainly infirm guests and breakfast room down a few more steps that causes a blockage as guests spend time using the stair lift. The whole ground floor needs a revamp. Beds great, but showers had black mould in the corners. Only 2 seater tables in restaurant next to windows relegating families to the rear of the room. Major problems on departure though, as our previously paid for accommodation suddenly produced an additional charge of £10 per child per breakfast. Worse still they charged everything from our restaurant visit the previous evening 3 times, drinks and food. So they were asking £530 for a bill of £190. A long and increasingly painful conversation ensued with the receptionist failing to sort out the problem. The manager popped his head around and joked that we didn't look big enough to have eaten 3 meals then promptly retired from the, by now, confrontation. Eventually after about 20 minutes of argument and pleading the receptionist agreed to add the 4 signed invoices from the restaurant and bar, and leave her computer, to come to the correct solution. No real apology, no offered deduction of any amount to calm the agony. We won't be back.