This was a break away for myself and girlfriend and having a broad knowledge of hotels and hospitality,I can honestly say the staff from reception,bar and restaurant were all of a high standard, friendly and approachable,will definitely return
Another amazing trip down to Gwbert. Upgrades on the hotel are fabulous! Great clean family room with bottles of water in the fridge, my only slight quibble was the temperature in the room.... it was very warm, and although a fan is provided I still found it uncomfortable
What a great hotel! Every single member of staff was friendly and helpful.
The family room (for me, my husband and my two uni-aged kids) was spacious and spotless. The bathroom gleaming clean. The mattresses were very comfortable, soft and hard pillows provided, beautifully laundered bed linen too.
Little details -- like the hairdryer attached to the mirror, and a standing fan (which we had to use as it was a hot night), and a fridge -- showed that the management are really thinking about the customer's needs, and trying to provide a service like more established hotel chains.
The breakfast was excellent, lots of choice, a huge full English with perfect poached eggs, kippers for my pescatarian kids, served by conscientious restaurant staff. There is a gorgeous view of the sea from the restaurant terrace.
I asked at the the bar in the evening if we could have some plates to take up to our room because we had a birthday cake for my daughter. The lady working there was so thoughtful, she gave us forks and napkins too -- just a simple thing but it's those little acts of customer care that make a hotel experience perfect.
We were here only for one night, but we will definitely return for longer at some point -- we all loved this hotel.