This is a very nice hotel and the rooms are spacious. We are satisfied with this comfortable stay experience. But I think a minor thing may need to be improved. The temperature of bath/shower is not very steady, and it dropped down after several minutes. Besides, the water from tape also took several minutes to become warm. Since we visited in April and it is still a bit cold, when I washed my hands I felt a bit freezing. It would be better to access hot water more easily.

A good hotel in a great location

Friendly welcome, nice rooms great location

Ottima posizione bella la struttura personale molto cordiale

Zeer centraal gelegen hotel op loopafstand van Cardiff Castle, winkels en horeca. Vriendelijk, behulpzaam personeel. Ruime junior suite zeer geschikt voor ons gezin met drie personen. Vouchers inbegrepen voor een drankje en/of koffie in de bar. Parkeren kan naast het hotel op privéparking, wel prijzig (£25 pn) en geen gym aanwezig. Prima ontbijt.

Have stayed here a couple of times due to how convenient the hotel is. However will not be back after yesterday’s visit, first impressions are everything and Matilda should not be on the front desk. She was so rude and unhelpful, I couldn’t actually believe how rude she was. Luckily when I went back to get the room keys she had gone. The room we stayed in was so noisy too, didn’t get to sleep until 5am due to the room overlooking the street and nightclubs opposite. Was going to bring this up at checkout but there was a massive queue and just wanted to leave. Do not recommend… rude staff & noisy hotel.

Ever

We stayed two nights, comfortable, quiet and an all round nice hotel. Close walking distance to everything perfect location for us.

Amazing stay love this hotel.

Lovely hotel, food was good, breakfast was plentiful. Joanne was great on check-out.

Beautiful

Wonderful little hotel in a very convenient location. Initially the room we checked into was not ideal, the staff were all kind and helpful and able to move us to something more suitable for the second and third night of our stay. The room was clean and bed comfortable. The staff at Front Desk & in the restaurant were wonderful, as was the cleaning staff who left me extra milk for my coffee when I met them in the hall. Would definitely stay again!

Excellent location and very comfy bed.

Great hotel

We had the 2 Course evening meal which was very tasty, The breakfast was also of a high standard The bed was very comfortable, will be looking at availability at Lenardo next time we come down to Cardiff

Very nice, upgraded my room for me which was lovely. Right in Cardiff town centre so I was able to have a walk at night and decide from the massive options were to eat.

We very much enjoyed our stay at this lovely, stately old hotel. Staff were lovely. We didn’t have a view but it was quiet, which was of the most importance to us. The hotel is generous with such things as coffee and tea in the rooms. Everything in the room worked well and was clean and well thought out. Location is super central. We didn’t experience the view rooms to know if they are sound proofed from the lively street outside. We would recommend this hotel!

Fantastic hotel. Staff really friendly and the room was clean tidy and was above what i was expecting to be honest. Brilliant value for money and if am in Cardiff again i will be staying here!

I send a few question before leaving for my stay and staff where fast to answer me. Great job.

Breakfast is very basic and not great