This is a very nice hotel and the rooms are spacious. We are satisfied with this comfortable stay experience. But I think a minor thing may need to be improved. The temperature of bath/shower is not very steady, and it dropped down after several minutes. Besides, the water from tape also took several minutes to become warm. Since we visited in April and it is still a bit cold, when I washed my hands I felt a bit freezing. It would be better to access hot water more easily.

Clean room

The room was disgusting, there was sick stains on the carpet and what looked like blood stains on the curtains. One of the members of staff entered my room whilst I was changing because my shower was leaking in the room below. I would not stay here again

The staff were very helpful. The room was clean and comfortable. Great location.

The room was nice and had air conditioning but i didnt have a great nights sleep because the air con was on a timer and it was a super hot day and it went off every hour. It was a noisy room with creeky floors. I was disappointed as i had laser treatment and needed to sleep after my surgery but it was very noisy for a Wednesday night.

Very good hotel and helpful staff willing to go the extra mile

I didn’t get her name but the receptionist wait tattoos and dark hair was so helpful friendly and welcoming, I would stay here again just from that welcome!

Room was spotless. The staff are really lovely especially the lovely lady who works in the bar in the evenings. Breakfast is well worth it.

Great hotel central location. Good size room very clean and comfy beds. Friendly staff. Would stay there again

Room was ok, bit dated, bathroom floor need a good clean. Overall good value for money, would return.

Clean, friendly and right in the heart of the city

Very nice staff

Room was good, service was slow.

Staff were so lovely and friendly. Bathroom wasn’t the cleanest, few hairs left on the shower. Good location to city centre and everything you’d need to see in Cardiff

The hotel is in a great location and the room was clean and spacious. The staff were really friendly. However, the flooring was creaky and heard everything from the floor above us.

Room lovely, staff amazing, great location

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Clean and comfy bed. Last minute reservation and staff was very accommodating.

Staff were great, the room not so. Every single floorboard creaked, construction work outside room started really early

Most impressed with the pleasant reception and efficiency of the registration and checking-out process. Also the room was clean, comfortable and well appointed.