入住办理很快，工作人员很尽责，友好，酒店环境尚可。

The room is clean and has great view while the swimming pool isn't clean enough. My son got rash after he swim in the pool.

very nice

good

I stayed for two nights and it was very noisy. There was a lots of party downstairs until 3am in the morning on the first night. There was no security to stop it. It was still very noisy at eleven o'clock the next night. I called the front desk, and it took half an hour to stop it. It was very noisy. So bad experience,never want to come back

My kids loved this place! It was a nice little staycation and they enjoyed the pool and water slide. Food and drinks at restaurant were great! I wish we could stay more often.

I DID NOT LIKE THE A/C IN THE ROOM DID NOT WORK. AFTER WAITING AN HOUR MAINTENANCE CAME IN, MOVED A COUPLE ITEMS AROUND IN THE CEILING SPACE THEN STATED THE A/C WAS REPAIRED...IT WAS NOT AND IT WAS VERY HOT IN THIS ROOM. I DID NOT RECEIVE ANY COMPENSATION OR THE CHOICE TO MOVE TO ANOTHER ROOM

The only thing that disappointed us was no room service breakfast. Everything else was lovely.

Pool was fantastic, lots of options for kids and families (water slides were a hit!) cute courtyard for evening fires and ping pong, comfortable clean rooms and the breakfast was phenomenal.

Beste Lage, 1km zum Strand. Tolle Anlage mit großer Poollandschaft, grosse Zimmer mit traumhaften Blick auf die Bay und Beach. Tolles Frühstücksbuffet mit Sitzgelegenheit im Freien und Blick auf den Jachthafen. Leider etwas in die Jahre gekommen, Aufzüge teilweise Defekt, Klodeckel locker, Schränktüren bzw. Schubladen defekt, etc. Hier und da, müsste so einiges mal in Stand gesetzt werden. Ärgerlich ist auch, dass für den Parklpatz 50$/Tag verlangt wird, aber ab ca. 18uhr, teilw. keine freien Plätze mehr verfügbar waren. Dennoch hatten wir eine tollw Woche und würden wieder kommen.

Property was quite tired.

Everything is very good!

Highly recommended

Property needs updating- the suites are old are smell musty/moldy. So strong it gave me a headache. The carpet was sticky and grimey to the point where we couldn’t walk barefoot bc we might get athletes foot. The bathtub had two big chips on the inside so no baths for the kids. Pocket door to bathroom doesn’t close all the way! There was condensation on the windows probably contributing to the musty/moldy smell, towels were thin and scratchy (pool towels were better than room towels). The tower rooms are newer but the elevators were tiny and inconvenient taking forever to go up or down. There’s nowhere to walk for a decent cup of craft coffee. If you like $9 mediocre lattes- this is the place for you. The pool is about 1/3 of the size you think it is in pictures and cloudy/greenish. No breaks for pool maintenance and kids are everywhere. If you don’t sleep, you can enjoy all the planes taking off/landing at the airport, the loud diesel engines from the boats in the harbor, sea lions barking, sirens from the road. It’s a 20min walk to Belmont park but anywhere else you’ll have to drive.

Disappointment

Perfect getaway

Loved the experience and how beautiful property is

Great stay and acommodating!

We booked 2 rooms, both smelt funky (like mold/mildew) our room specifically had a strong smell of pet urine which was unbearable. We got in late and were traveling with kids so we sucked it up the 1st night. I took pictures of the mold in the room and uncleanliness and I notified The hotel that night and they planned for our rooms to be moved which we greatly appreciated. Even changing to 2 new rooms we encountered the same cleanliness issues (but didn't smell of urine), and mold/mildew smells it was tolerable but the standards here do not request $400-$500/ a night, it was pretty appalling. I think the managers name was Tyler? he was very nice and helpful but I understand his ability to make things right is limited, I think this property needs some renovating or more attention to detail in the rooms. Having carpet throughout the unit when you allow dogs, have a pool, sand and ocean is kind of gross. The only reason we stayed and didn't transfer hotels is the front desk staff was great. The majority of the valets were great but on our last night there (Sunday), we had a different valet working. I called to get our car and since we had numerous bag and their Suites were located a short walk from the lobby I asked if they could deliver it to us vs me walking with kids and bag. He informed me they were too busy and I needed to come to the front. I went there and found 2 valets standing around waiting with nothing to do... This was not the service I expected.

Came with our kids for Labor Day. Check in and valet was amazing. The room was good on paper but in practice: the mattress is old and bouncy-you feel everything- and the pull out couch was embarrassing- Springs everywhere. The toughest part was asking for anything took a really long time. We asked for a baby bed at check in and got to us after 5 pm- long after nap. The property is beautiful and great pool but when no one is having a good night sleep, it can make or break a day. Same thing on check out: asked for a cart and didn’t come for 45 minutes. Basically: dont need anything in a hurry And dont be needy sleepers.