The girl at the front desk had my car towed while I was checking in, even though she knew I was having issues with damage to my luggage and was trying to resolve it talking to the airline. She threatened to throw me out of the hotel and refused togive me her name on video while I was trying to resolve the issue. Additionally, she refused to let me use the shuttle to go to the place to pick up my car where they had had it towed. I feel quite sure that she was in a relationship with the towing company and was receiving a kickback for having my car towed. There was no other explanation of why someone would do that to guest who was trying to check in. They did not try to let me know that my car needed to be moved by phone or by stepping a few steps down the hall to my room. I was on the first floor. The girl was totally rude When she refused to even provide her name to me. I was not prepared for the extra $200 that it cost me because she had my car towed. It was uncalled for, and I never even raised my voice when I was trying to resolve it and ask her why she didn’t bother to contact me if the car was in the way. There was no one checking into the hotel when I went out to find my car had been towed. I had flown into Portland airport and driven three hours to Bangor only to discover that my luggage had a large hole in the bottom and that there was an issue with the Roller and that’s why I was having so many problems handling my luggage. She knew this.