I wanted a laid back night in a country hotel before starting on a job in the area. Some lucky people work weekends! Instead I got a 12-hour ordeal. The hotel is built around a suite of party rooms at its centre and on the night I stayed there was a massive wedding party until 1 am with crazy bass. This was followed by several hours of people crashing around the corridors keeping the party going. Closing the window was not an option as my tiny, miserable room was a heat trap. I measured temperatures at 28/29 degrees. The old fashioned desk fan so thoughtfully provided in place of functioning air con just spun the hot air around and made even more noise. The bed was of a size suitable for a four year old which helped maintain wakefulness if the heat and noise failed. Everything in the room was battered, shoddy and unattractive - a cheap BnB experience at country house prices. I am not against people having fun! But to cram in extra guests when the hotel is completely booked by such a big party is pure greed and works for no one. It was awkward to have to crash the party every time I went downstairs and I'm sure they didn't want an exhausted middle-aged random in their midst either. On the way to work the next morning I spotted an attractive country road tunnel and felt devastated. If only I'd known! The tunnel would have offered the comfort, cool air and tranquility so sorely missing at the hotel while saving me £100. I will go for that next time I'm on this job.

The room was so hot. Unable to sleep due to no fresh air and the heat. On the ground floor of the out building. There was no windows only French doors. There was a fan in the room but all that did was move hot, state air around. We could not leave the French doors open during the night as possibly of intruders.Most uncomfortable stay in a hotel we have ever had. At over £100 a night we find that was unacceptable .

The main house bedrooms are so hot! No air con and even with a fan it was over 30c in the room with window open! Ok seasonally hot for UK but this is not new. The building is just old and hot, so be prepared!!

Good but dated. Repairs needed to modernise

Dry poor Checking In ~ Manager uninterested ~ no apology or suitable recompense ~ Disapointing and spoilt the Stay

Good value and a clean room with a comfortable bed. Breakfast was very good. Chose to stay here after a long late flight back to Heathrow and its proximity to the M4. Took all the stress out of a long drive home

Wedding hotel (or in this case prom). Rooms are stuffie unless you are in the Grange which is a drive up the road. Managers (or owning family are rude) the lovely local girls who work there kept apologising. Cleaners are divine. Left something behind but they refused to check.

The hotels facilities were disappointing. We were staying in the grange but it was unbelievably hot. No windows in our room. The staff did try everything to help,us so it’s no reflection on them as they were fully booked but unfortunately we had to check out straight away and so elsewhere as we couldn’t sleep in the rooms

Booked this last minute and was so impressed! We were put in the grange and was very pleased, though parking was a bit of a pain. Well equipped room, very comfy bed, incredible shower. Also had breakfast, we were very pleased. Will stay again!

My second time staying here. I absolutely love the grounds, that's the main attraction to this hotel. I stayed in the grange and the room was ok. Functional but tired and tatty in places. My bed wasn't fit for purpose and I was told by reception they couldn't change the mattress and I would have to put up with it. On my first night I asked for an extra duvet so I could sleep on top then have a cover. I was given a mattress topper, and had to start stripping and remaking my bed at 1am. Not exactly what I expected. Needless to say. Very poor sleep over 2 nights. The bathroom smelled of damp and the floor was disintegrating where water had continually splashed from the bath and shower. Getting in and out of the shower was dangerous. Steep and slippery. The grounds are beautiful, food was very good and waitress Lottie was great. Seems like hotel guests are second to corporate guests and visitors, felt that way to me. I'd love to return here but needs some work first.

The Grange is very tired around the edges and needs a re-vamp.

The Grange 2 building should not be opened for guests during a heatwave. Before arriving I asked if they had fans/air con and I was told there would be fans in each room. We had no fan. When I called reception they seemed very frantic and said there were no additional fans to give. We had no windows either, we had a door but being on the ground floor facing the car park a lot of people were walking past the room. It was very stuffy and unpleasant. The bed was very soft and the bed frame kept splitting apart. The shower head is old, it needs a replacement. We've stayed before in the building with reception and that was nice. But Grange 2 was not.

Beautiful settings and clean well kept rooms. Staff were excellent. The Grange was a little walk from the main hotel. Breakfast included was a standard ok, could have had more of a selection, but the evening dinner was fantastic. Will be returning to stay at the main hotel next time

Check-in was pleasant enough and the room was good (although the TV reception was abysmal). The major problem was not toilet paper was provided (and I subsequently discovered that the next room had the exact same problem). Had I been a lone traveller, it could have been a very embarrassing situation! But no apology from the reception staff - just a perfunctory "I will get you one". And no "how was your stay?" during check-out in the morning.

Window blinds was ripped, tea provided was too limited & toilet roll was too thin. Also breakfast was below standard, it was look worm & baked beans was too watery lack taste. Bed provided for child (aged 14) was not up to standard as compared to other hotels I have been to. I loved the grounds & tranquil nature of the surroundings. Also, I found reception staff helpful.

Quite underwhelming given the advertised photos. The rooms were dated and felt closer to a budget option such as a travelodge. A disappointing stay to say the least.

Just a really bad experience - travelling for work with a colleague 2 rooms both bad - my TV had no remote and the toilet in the bathroom would not flush when I asked about another room they said there wasnt one. They then send down a guy with a handful of old remotes that didnt work and looked like they had been dug out of a field, who insisted there was nothing wrong with the toilet I just needed to learn how to flush it. This involved pumping the handle until it flushed! The floor was stained in the bathroom and the whole place looked really terrible. Near to a road and the window didnt actually fit great for noise in the night and early morning - there was a big gap in the top of the window - the hotel looks impressive as you drive up but the rooms are terrible. - seems like im making it up until you look at the pictures, when i complained the following morning the guy on the front desk didn't care..

on screen it looks like a nice place to stop. When you check in, you have to get back in your car and drive five minutes away and stop in a modern building that isn't all that great - the bed was very uncomfortable, the rooms wasn't really very clean and you could hear the movements, including toilet use, of the people above and adjacent to you. I certainly won't be returning, as the promise was sadly far from met

Great last minute stay to break up the journey. Staff were really helpful and the breakfast was brilliant. Plus the room and outside areas were great. The only downside is that the room was incredibly hot and even with the fan which was provided it was really hot still. Definitely staying again when we’re in the area, just hopefully not when it’s 34 degrees outside 😂

So much to like about this hotel; the grounds and building are spectacular. Staff are extremely welcoming, friendly and helpful. It’s worth noting that many of the guest rooms are in an entirely separate building a few hundred metres away. There is ample parking close to the rooms. Reception and restaurant are in the main building. We were unlucky in that there was a noisy reception going on while we were at dinner and the music being piped was constant adverts which was really poor. Every one of the toilets needed flushing and cleaning and whilst I appreciate it’s difficult to stay on top of these things while there’s a busy party going on, it was nonetheless off putting. The food was good and reasonably priced. Bedroom was perfectly clean and well equipped. Nice bedding but horrible mattresses which kind of ruined it. Any shortcomings were somewhat compensated for my the staff who were just great.