The entire facility is smoke free, but when we entered our room it smelled heavily of cigarette smoke, both old/stale and more recent. We tried running the AC to bring some fresh air in, and the AC blows stale air that smells like mildew and is worse than the cigarette smoke. Thankfully, the window opens so we have kept it open throughout our stay to bring in fresh air. The mini fridge is dirty, also.
The staff is solid. I watched them handle some difficult customers prior to my check-in and they did so with kindness and patience. I appreciate their help and I understand the overall condition of our room is out of their control.