I liked the overall cleanliness of the property, but it was unfortunately over shadowed by the lack of responsiveness and communication of the staff at the grill and the valet. More detail can be provided upon request.

beautiful hotel, great service

Awesome

The hotel is beautiful and the staff very friendly. However, I cannot give it high marks and will never stay there again because of the room. It had only one chair. There was no place for 2 people to sit. One of us always had to either sit on the floor or on the bed while spending time in the room, thus making it most uncomfortable. Totally unacceptable for a 5 star hotel.

This hotel looked so great in pics. The lobby is very pretty. The Grant Grill was nice. But then you go up the elevator. The rooms are not very nice for the price. The cleanliness is not up to par. Our view in our first room was atrocious. They “upgraded” Us. It wa the exact same room but a view of 3rd street rather than the roof. I would not go back to this hotel. No pool either.

Very nice, historical hotel.

I get it, the place is old it’s nostalgic. Nothing special to write home about. If it was me next time I would search for a new, renovated, more up to date hotel. If you are 75yrs old + you may like this for the "history" and that's about it. The hotel is old, and very out dated. For $1k+ a night, you may want to fix the loud room A/C. I say demo and make room for something better. Feels, smells and just is old.

Personale ottimo servizi alla reception convivere e ber perfetto. Pochi servizi . Non accettano Euro solo dollari

Great friendly staff

Excellent Staff

Downtown San Diego needs to be cleaned up. Lots of homeless.

We had a very nice visit with a beautiful hotel.

Excellent

Room is cramped especially the bathroom. Bathroom smallest we’ve experienced in a 5 star hotel. Air conditioning was extremely loud so couldn’t have it on at night so choice of hot room or no sleep. Each day had to ask to have the room cleaned when not done by 5:00 pm.

For a 5 star hotel I’ve never seen such a dirty room, and my room was supposed to be one of the nicer suites. Just awful, dust and dirt everywhere, little pieces of food left behind on the floor, a penny in the bathroom floor by the toilet makes me wonder if they actually cleaned at all? Also the AC unit only allows you to use low on the fan. So disgustingly hot in the room at night couldn’t sleep at all. The TV doesn’t even have all the channels, phone didn’t work to call valet or the front desk. Let’s get into the $100 breakfast, awful food. Small portions and they charge around 30% tip fee for them automatically. $65 a night to park your car in the garage 😂😂. The only thing this hotel has nice is the staff, they greeted us very nicely and took good care of us. All the other things need to be worked on indefinitely. Just awful. Never coming back. Was supposed to be a beautiful weekend with my wife and kids for her birthday, I had very high expectations for this 5 star hotel, but was let down HARD!! two thumbs down. 👎

Amazing property Exceptional staff

staff was awesome specially Mark and Brooks with concierge

Good location to access areas around downtown. Short walk to bars. They have a really comfortable mattress, and byredo supplies, we had a great time. The only thing is valet $65 per night.

Lovely historic hotel. Our room was compact but nice. But the real difference is the service. We ordered breakfast delivered to our room one morning; I highly recommend the experience. The staff was all very nice and accommodating. The concierges Brooks and Lee Ann were engaging and quite helpful.

Muy lindo, excelente servicio, los cuartos limpios y bonitos y buena estructura de ellos