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Good transport links or close for walking to town. Slightly out of the busy part really nice hotel

This was the second and last time we stayed at this hellhole, the room was dirty, a sea view but you can't see out of the window , it was that dirty, I asked several times for it I be cleaned , for my sheets to be changed and room cleaned , and they didn't , £360 for two nights for this level of service. The radiators are on all day and all night full blast in the room, this is no exaggeration. The TV or remote doesn't work and is about 20 years old, I can not understand how it can be this bad and still run as a business, I feel like I've been scammed . There's a kids play room in the basement, the door handle is hanging off if a kid ran to that door and lost balance they have there eye out. Its laughable they've don't nothing to rectify the poor service in anyway, when I spoke to the manager when we were leaving he wasn't in anyway sympathetic or concerned about all the problems we had, just gave me another email address and totally passed the book as as did every member of staff I spoke to all weekend. Do not waste your money and do not stay at this hotel, worst hotel experience of my life, will never visit again Warning to anyone thinking of visiting Blackpool, just have a look about and avoid this place like the plague

The hotel reception area was stunning and the staff very helpful. Our room was lovely clean and tidy. The only thing there was a smell from the toilet which we told reception about and this was sorted out promptly. The entertainment however finished at 10pm which thought very early. The breakfast 10 stars amazing food . Well worth a visit

Lovely friendly staff as always and happy to accommodate ant request. Our group was able to check in early at no extra cost. Good selection of hot and cold food on the breakfast buffet. The only thing letting it down is that parts of the building are starting to look worn out and dated. The room could have done with being decorated as paint was starting to peel in places and in another group members room the radiator cover was damaged. Other than those little touches it was a great stay

On arrival I had ordered some drinks to room which didn’t appear until after 3pm and were ordered for 1pm. The room was on the third floor and I asked for a lower level because me and my wife are both disabled. When I checked in the guy behind reception only took the money for our extras and not the room. The room was terrible the telephone and television didn’t work and the sink in the bathroom was blocked. When we woke up Saturday morning there were a letter put under our door saying please could we pay for our room as the receptionist didn’t take it on Friday. I was extremely disappointed as I have stayed there on numerous occasions and never had any issues like this especially putting us on the 3rd floor.

So very dated. Appeared unclean. Standard room dark, dingy, small, scruffy. Didn't feel comfy. Breakfast lovely but was charged for food I did not have for main evening meal.

A bit dated and basic, but great off-peak price for location.

No, don’t expect too much! The hotel is a beautiful building and it’s in a great location but some of the rooms are a bit worn and tatty. The breakfast is pretty good and it was improved this morning with fruit on ice and smoothies. The staff in the breakfast room are great and if it’s not too busy will endeavour to seat you up with a Sea view. The price was reasonable, but it would seem that the hotel refuses to give you a fairly good room unless you pay more.

This morning at breakfast we had an improvement with fruit on ice and smoothies! Overall we were disappointed with the room, we had problems with a rattling window, a towel rail that we couldn’t turn on and off and a broken telephone. It was good that the twin was the same price as the double as it should be.

The hotel was very dated but comfortable. Great, friendly staff and very good food. Good location to town centre, amenities, pubs etc. Cleanliness wasn't the best, very thick dust around the edge of the carpet and the towels had been washed but had stains on them. Not many plug sockets and no usb points in room. Toilet wasn't the best at flushing and the sink taps were hard to turn on and water only seemed to trickle out or full blast - there was no in between. After stating all this we did have a pleasant stay (only 1 night), and would possibly stay again but not for a long weekend, 1 night is just enough. Plenty of parking spaces charged at £14 per night.

We stayed in room 201. Our room was absolutely filthy. The carpet and soft furnishings stained, the corners of the chairs dusty, the bath had black mould, the skirt of the divan bed stained. My husband lent on the floor to get something from under the bed, noticed a pair of socks that weren't ours, and was left with a stained mark on his black jacket from where he had lent. The hallways creak as you walk, so late at night you can hear the floorboards clunk above you as other guests walk around while you try to sleep. Will absolutely never stay here again and will tell others to avoid. The only redeeming feature was the breakfast, restaurant and bar were good quality.

On my own for an engagement in Blackpool. Did the job reasonable price.

Rooms are slightly dated but clean and spacious, could do with more plug points and USB points

Clean and quiet room on the first floor. Entertainment in the evening

The hotel needs extensive updating. Yes probably 100 years ago it was exclusive and upmarket. And yes the Queen and many famous people stayed, But they wouldn’t step foot inside now as it’s so run down. If the hotel had a refurb it would be amazing but unfortunately it’s very dated. The room was like going back in time 50 years ago everything including furniture and TV was so old. It’s not cheap to stay either we could have stayed at Hampton Hilton for cheaper. However on the positive side Breakfast was very nice. Was disappointed had to pay £14 to park vehicle in the hotel car park overnight also.

Room 407 in need of redecorating only 1window opened seal o round bath in very poor condition, hand basin large crack health issue. No facility for our pet, yet still charged. £ 20, per night.

Always a good stay.

The hotel staff were very friendly and efficient.

It’s a lovely old building with lots of character. Definitely needs some TLC but we enjoyed our short stay. Didn’t see the entertainment so can’t comment on that. Staff were ok but probably a bit lacklustre, the lady who checked us in for breakfast was nice, the bar tender was pleasant. Check in staff could have been more cheerful and welcoming. However would definitely come again. Breakfast was good.