Due to a recent airline strike was unable to check in. Was advised 12 hours before my flight that my flights had been cancelled. Disappointed that hotel would not allow my reservation to be canceled due to their policies. Be cautious before booking.

Clean, friendly, safe, and easy to walk to Boston Public Library, farmers’ market, Hop on/Hop off, and shops in Back Bay.

Staff was great, super location, used the valet parking, very cool old property! Bathrooms are maybe due for a refresh but not bad at all. Will definitely return.

Neat stay at a historic property. Has the old property quirks like a slow elevator and creaky, uneven floors, but that's part of the charm. Easy check in at the desk. Very convenient to walk downtown everywhere. There is a market just across the street for any snacks you may want. No coffee in the room, but down in the lobby.

Perfect spot everything was in walkable distance

Our stay at Copley hotel was excellent. The only reason I didn't give it the top rating was because the elevator was working consistently

Pros: The property was conveniently located to shops and restaurants. It was about a 15 minute walk to Fenway. Cons: When we arrived in our room the hand soap and shower wash dispensers were empty. The bathroom sink backed up and took a while to drsin

This hotel is in a GREAT location - convenient to the library, transportation, Newberry Street, and all that Copley Square has to offer. However, the beds were not all that comfortable, the elevator inadequate, not really sparklingly clean and overall just not much better than average for the price. Nice little refrigerator in the room and guest kitchen but not even a toaster in the kitchen. It worked for my purposes but I am not sure I would return.

Great room. Very comfortable.

X

Great location! Easy walks to Boylston and Newbury Streets or stroll Comm Ave to the Boston Common. Very quiet, too and great mattresses.

Great spot in the heart of Boston

The location is excellent, near metro, near dining and shopping areas. Clean (but dark) rooms. I would say the hotel deserves some renovation/uplifting.

It could be better!

The staff was super kind. However, the rooms are extremely dirty.

Older property, some rooms have a musty/moldy smell. Asked for a room change regarding this. Only one sitting chair at small desk. Only small closet for storage. No bathroom hooks. Excellent front desk staff. Very accommodating. No clock, microwave, nightlight, bathroom fan, coffee Maker. This room is minimal. However, great location

I really like this hotel, but I gave it a "good" rating instead of "excellent" because I don't think everyone would find it the latter. It has some quirks and I kept feeling as if I was in a European property. It's an old building, updated but not over the top. Things are pretty bare bones, like the coffee is in a central pantry instead of an in room coffee maker, but the up side is there isn't a lot of fussing with pouches and water and spills. The elevator is slow and sometimes disengages your call, which somehow reminded me of elevators in hotels in Europe; the broad staircase all the way down to ground level is a good alternative going down if you don't have baggage. But the location is great. The high end mall is across the street and there's a huge grocery store next door. Newbury street is just a couple of easy blocks away. If you want some upscale food and drink there are plenty of high end hotels around. Parking can be pricey.

The room was not very clean with Cobb webs in the chandelier, in the room and dust in the interior doors. The bed was a little lumpy and itchy.

Great base to explore Boston - on foot and using the excellent public transport including the T subway. Bed was very comfortable and the hotel was quiet. I thought the lack of an in house bar and dining was a shame as last time this was on offer. The guest kitchen although clean was pretty soulless . The bar on site was run by external provider and had no atmosphere and no customers much. A very expensive beer .

The location was excellent. We were close to shopping, public transportation and it was a quiet street. We had a big room with plenty of space. The only downside was that there was only one elevator and that was slow.