Staff was really great, very accommodating

Great price, clean room

Close to the mall clean with a pool and a restaurant on the property.

Had to change rooms due to smell. Got new room and pullled out pull out couch and bedding was dirty. Walls had hand marks on them for example some smeared hand marks down them. Overall cleaniness was really poor.

I recently stayed at the Sandman Hotel and had a very disappointing experience. The carpet in the room was absolutely disgusting and looked like it hadn’t been properly cleaned in a long time. On top of that, the entire room had a strong musty smell that was impossible to ignore. The overall atmosphere felt unclean and uncomfortable, which made it hard to relax or enjoy the stay. I did not feel comfortable staying there and would not return based on this experience.

Good

Manque d’equipement dans les suites, menage des chambre fait rapidement.

Everything was great

Clean room and friendly staff but we didn’t get any sleep due to people above us screaming and yelling.

The staff were very friendly, I had to get my room changed as it was very dirty. The other room I got was cleaner but still not very, there was hair in the tub and stains on counters. I only stayed one night and won’t stay again.

Room was in a sort of detached building that you had to access from a side door with a key card. I had surgery so would have liked to have had food delivery, but don't know how we could have done that. Room was very small but ok.

I am in Kelowna to be with my partner while he's in hospital. Sandman staff is compassionate, helpful and timely with requests and questions. My rooms have been perfectly clean, easily accessed and comfortable to rest in. The pool is clean, the hot tub is large enough for multiple people and the dining is super close for those with mobility challenges. Sandman had been so kind, taking much of the stress of this journey away and letting me feel human. Thank you so.. so much to everyone that has helped me these last 10 days. I'll be here longer than this.. but they have been so accommodating and I do look forward to telling my friends and family how cared for I was by this hotel staff. Thank you everyone, from every piece of my heart.

Blinds in our room were very dirty! Noisy after 11! Rooms were to bright in the morning! Not enough blackout blinds!

Peperettes in the hallways for 2 days. Sink didn’t drain.

This hotel is very old and tired. It’s good that they are renovating. In the meantime it’s not worth the money to stay here.

Room very very clean. Didn’t use other facilities, so cannot comment on that. Good value. Would definitely stay again

1 night stay passing thru Kelowna. Perfect location. Room was clean & quiet. No issues.

Chambre très propre et personnel très accueillant je n’ai pas utilisé d’autre facility

The hotel had a sign on the door for the room next to us that they were removing asbestos, with the door sometimes open. No plastic....nothing. This is a violation and the heath authority should be contacted ASAP. Absolute no regard for safety. WorkSafeBC OHS Regulation Part 6 covers substance-specific requirements. While it doesn't explicitly forbid a guest in the next room, it mandates "Containment and Control." If they are working in the room next to yours, they must meet these standards: Negative Air Pressure: The "dirty" room must be under constant negative pressure using HEPA-filtered fans. This ensures that if there’s a leak in the plastic, air flows into the work zone, not out into the hallway or your room. Decontamination Facilities: Workers cannot just walk out of the room. They must use a multi-stage "shower" or "clean room" setup inside the containment. Sealed Barriers: They typically use "6-mil poly" (thick plastic sheeting) to seal every vent, electrical outlet, and door. The Occupiers’ Liability ActBeyond WorkSafeBC, the hotel is bound by the BC Occupiers’ Liability Act. This law requires property owners to take "reasonable care" to ensure people on their premises are safe. If a hotel puts you in a room where you could potentially inhale fibers, they are opening themselves up to massive legal liability. Because of this, most reputable hotels will leave a "buffer" of empty rooms around the work zone to avoid noise complaints and safety risks.

My room was as advertised but the furnishings were more worn then expected for the renovated portion. The staff was excellent and the hotel exercise room was great. My bed was comfortable and the room was clean. For the lower price in comparison for the area, I would stay there again.