Great place to stay if it's your first time in Merida, I have been coming to this hotel for years and I'm happy to say they still have some of the kindest staff in Merida. The shopping mall below is a great place for local finds too! Their coffee shop is excelent and a very welcome spot for meetings.

Salimos muy contentos todo excelente

El desayuno es delicioso. Todo muy bien. A la habitacion le hace falta mantenimiento al baño, se salio un tornillo de una base del jabon. Los mosaicos tienen moho

The breakfast was fresh, somewhat expensive. The room was clean, but some of the electrical units did not work. She staff was excellent.

Would like better way to validate the parking

Instalaciones bonitas. Personal atento y amable. Limpieza excelente. Alberca, gimnasio, restaurante y otros servicios muuuy bien.

The hotel is very conveniently located, it is kept very clean and the staff were all helpful. Highly recommend.

Love this hotel! Rooms are spacious and clean, staff is wonderful! In the Fiesta Club rooms you receive continental breakfast and in the evening, happy hour and heavy apps! Location is great!!

Very friendly staff and excellent amenities! Wonderful stay all around!

There was a problem with the plumbing, no water the first day, when the water came back, it was dirty for the rest of the night. The hotel did not offer any discounts or make amends for the issue.

Falta de empatía con los huéspedes ante la emergencia que sufrió el hotel al quedarse sin agua en todo el hotel por más de 14 horas

Excelente servicio, instalación y comida

Muy buen hotel. Ubicado en el centro, el gimnasio un poco desactualizado, pero en general todo muy bien.

La alberca es perfecta, los restaurantes son excelentes.

Great location, excellent staff they were very helpful. Restaurants were very good. Pool and spa were excellent.

Wonderful experience. A little confusing about what was covered in the room charge and what was not

Es muy incómodo el ruido en las habitaciones en las noches, no deja dormir ,

Todo muy bien su comida de restaurante muy rico

Clean hotel. Beautiful. Nice staff

estancia muy agradable.