The facility was absolutely beautiful and amazing and a perfect location. I only wish we researched the day we were coming as there were several events downtown, making it very difficult to drive but once we arrived, it was well worth it and the weight. We were a little unhappy about the amount that we paid and it didn’t include breakfast. I have stayed in lower budget, hotels and motels and always gotten breakfast and Phill that part was a little unfair.

Great time

Spacious

Staff at the registration desk were friendly and accommodating! The room was a little dated, but everything was functional and it was comfortable. I will definitely stay there again.

The property was great the and the sfaff were awesome.

Buena atención, pero la habitación necesita mejoras urgentes Nos hospedamos recientemente y, aunque la atención del personal fue amable y las áreas comunes estaban en buen estado, la experiencia en la habitación fue decepcionante. El protector del colchón tenía pelos y manchas, y el colchón en sí presentaba manchas evidentes de orina y estaba visiblemente desgastado. Esto generó bastante incomodidad durante nuestra estancia. Además, el inodoro drenaba agua con un tono herrumbroso que se filtraba hacia el piso, justo a la entrada del baño. La loza estaba partida, lo que no solo daba una mala impresión sino que también representaba un riesgo. La cortina blackout estaba rota y no cerraba completamente, por lo que al amanecer los rayos de luz entraban directamente frente a la cama, dificultando el descanso. Es una pena, ya que el hotel tiene potencial, pero claramente necesita prestar más atención al mantenimiento y la limpieza de las habitaciones. Espero que puedan mejorar estos aspectos para brindar una experiencia más cómoda y acorde con lo que se espera al reservar.

Staff were not very friendly upon arrival and checkout. Bed was very worn and had a hole on one side. Disappointed.

Location, location, location. The property layout is super convenient with easy access to the convention center and local amenities. Like many properties, I felt the room was not as updated and fresh as the public areas were. Check-in was extremely fast and efficient. The value is in the proximity to the freeway and downtown life.

Overall good will stay again

Love the Westin. Only argument is the price gouging during events. Great hotel but to charge $400-$600 per night is crazy.

Clean and good amenities

Bills Burger joint, in the lobby, was tasty. The room was comfortable and the view was great but things could have been a bit cleaner

Hotel was rundown and not worth the price. There was no pool but advertised as having a pool. It is connected to convention center but the connection was closed. Escalators were inoperable. Would not recommend.

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This was my first time visiting Pittsburgh and I traveled here with my partner for her conference. Some of the front desk staff were rude upon trying to check in. Hotel was not as welcoming to her organization as they were more welcoming to the guest who appeared or seemed to be more wealthy than others. We were never able to park at the hotel garage as the attendant continued to say it was “full” but we literally saw him direct a handful of cars to the parking area after we were told that it was completely full. We had to park at the convention center parking garage the whole weekend which is a garage that you have to pay for that does not include in and out privileges. It just doesn’t make sense to me that you pay all this money for a hotel and can’t park at the hotel.

Perfect location and great facilities!

I was forced to cancel after the cancellation deadline and there was no opportunity for financial relief. Extremely frustrated that a one time exemption was not allowed.

Once I arrive to Westin front office informed me there is no room available for me. I paid month ahead and received confirmation emails. Also welcome email from hotel and Expedia on 4/4. Front office manager and his supervisor handle the situation very badly and they are so rude. No more Expedia bookings and disgrace to be a Marriott Bonvoy member.

The staff was so friendly and helpful!

Connected to the convention center was a plus due to the rain and cooler weather.