全世界 Noveltel 中最爛的服務，到 Krakow 的目的主要是來看 Authwizet 集中營，它是波蘭排名第一，也是全歐洲排名前五名的熱門觀光景點。因有參觀人數限制，網站討論區的綱友流傳散客均是透過當地飯店報名，因此在網站六個月預定機'票及此飯店時，即要求此飯店預定，並獲得飯店同意要求將參觀人員資料寄上，後來卻收到來信，必須參加飯店 tour 才能獲得名額，他們沒幫顧客買票或預定的服務，一個月前自己上網才得知自己都可上綱預定， 但因為適逢猶太人的大節日期間，名額己滿，害我'們四人白白花機票飯店從臺灣到此，什麼都沒看到，真是可惡之致，這就是Noveltel 的服務？及波蘭人的冷漠！

這間酒店不在古城區內，但由於我們是自駕遊，驅車前往也只在十分鐘內，亦算接近。最想一讚是酒店員工，全都十分殷勤有禮，也全靠前台職員主動提醒，我才知道要預早網上預約參觀納粹集中營，否則我可能因沒有預約而不能進去參觀。房間舒適整潔，早餐食物選擇多而味道不錯。以房間價格來衡量，這是超值之選。

一天只有兩班免費計程車接駁，自費150到老城區

環境,服務,整體當相當不錯,還會再選擇這裡,

The front office staff were not smiling always busy with the screen in front of them instead to greeting and smiling at customers

Bom café da manhã.

Excellent

fint hotell

Poderia ser melhor se os funcionários fosses um pouco mais simpáticos

Flinke, hyggelige og behjelpelige ansatte. God mat i restauranten, deilig at den er lenge åpent.

When I arrived it was a weird vibe from front desk. Instead ask me for name I was charge like it was not under mine name reservation. Front desk receptionist were just official not really friendly. I would aspect more info for tourists side off Krakow. It was more business hotel not tourist. Confort,cleaning service aswell as restaurant absolutely amazing.

Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.

O hotel é bom possui estacionamento mediante uma taxa extra, tem um pequeno espaço para as crianças brincarem. Café da manhã ótimo. Único ponto negativo é o atendimento.

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Dejligt hotel. Dog lidt ærgerligt at en dobbeltseng kun er 140cm..

Really nice hotel – it doesn’t matter that it’s located a bit outside the city. It’s quick and inexpensive to get to the old town by Uber. Since the hotel is located outside the city and has plenty of parking spaces, parking could well be free as a nice service for the guests.

Bellissima struttura confortevole ottima pulizia e comoda per arrivare in centro a Cracovia l.

Short, sweet, luxurious. Loved the stay, great staff and cracking good coffee.

Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.