The hotel room is nice, there are metro station and Euskotran station near the hotel, it is easy to access the old town and some famous attractions, like Guggenheim Museum.

El hotel como siempre estupendo. Siempre q vengo a bilbao, vuelvo a este hotel

Très

I had a medical emergency while staying here and I can not say enough about the staff and how well they looked after my family. I would consider no other hotels when coming back here. Truly fantastic.

Check in smooth and helpful!

Internet doesn't work, so you are forced to upgrade to their paid premium, if you want to use it. The rooms are very worn down and ours had a view into a small back alley, so there was no light coming in. The rooms are very badly lit, so it was pretty gloomy in there. Staff were nice, but really not somewhere I would ever return to.

Le hace falta actualización.

Great location and great staff!!!! Looking forward to staying there again!!

The PRO: The location of hotel Is very good -walking distance to shopping and main attractions Public buses outside hotel Check in was quick and smooth The maitre Joaquin was excellent giving 5 star service THE CONS: If you are light sleeper -don’t stay here Do not accept rooms facing the street IT IS TERRIBLE IN NOVEMBER THEY do not use ac in room If you open window you will NOT SLEEP as is super noisy. I DONT UNDERSTAND HOW POSSIBLE hotel allowed Bunch of people to Party ALL NIGHT LONG in front of hotel sidewalk And make all that noise ALL NIGHT LONG TO 6 am Due that the hotel is next to a government building There are protest outside in the afternoon Causing more noise

Sentralt, rolig hotell, romslige rom med store, komfortable senger.

Room was spacious. Ned’s comfortable. Two twins pushed together. Bed linens tucked in very tight. Some days room serviced around 3. Other days am service. Had thermostat in room. 10c or 30c temperature seemed to come from anther system, Could get fresh air by window that did open a bit. Good water flow and temp. Good WiFi.

They turn off the AC and are absolute about turning back on. 4 star hotel should want their clients to be comfortable. Also when large groups stay there others can't eat at bar.

Room large. Hotel turns on heat at 7;30pm. Food is excellent. Good wine choices at fantastic prices. Immediate responses to any questions with a good solution.

La habitacion podria estar en mejores condiciones por el precio. En san sebastian la calidad de la habitacion fue muy superior .

I had a wonderful stay from October 14-23, 2025. The staff was great, helpful and friendly. My room was spacious and amenities were good. Breakfast was excellent with plenty of choices. The local cheeses and ham were very tasty. There was a nice variety of breads and rolls, as well as some lovely sweets. I loved the fact that I could brew my own tea. The hotel is in a great location. There is a beautiful park nearby. The Guggenheim Museum and Old Town are within walking distance. There are many cafes and restaurants in the area with wonderful Pintxos. On the down side wifi was spotty. I like to watch international news, but broadcasting was spotty.

Very Healthy

Trevlig och tillmötesgående personal.

Très sympathique hôtel un peu en dehors des quartiers touristiques. Chambres propres et avec tous les équipements nécessaires. Staff professionnel et aimable. Bon petit-déjeuner.

Sehr schönes zentrumsnahes Hotel . Personal sehr freundlich und hilfsbereit.

A lovely hotel in a great location. Well appointed clean room