Convenient location

The way hotels charge you for their rooms is always interesting and I’m still not sure if I paid enough or was overcharged for a “third-party booking fee.” Parking was fine. Rooms were fine. Location was fine. It was fine.

Great hotel! Wonderful option if you have pets, albeit a tad expensive. The breakfast was good, but the rooms are the true highlight in this hotel.

Room clean staff helpful

Friendly, helpful staff made the stay a good experience. The room was very clean and spacious. The hotel's central location and underground parking were quite convenient.

Team is always very helpful

Parking is an extra cost, so be prepared for that. The bar across the street called “Barney’s” played their music so loud until 2:15am that I could hear it from my room and couldn’t sleep. The gym is pretty sad. Very minimal space and equipment. The room was nice, a little dusty and the bathroom itself was anticlimactic. I think there could have been some nicer touches to the room to make it feel more luxurious. A little goes a long way. Since I only got 5 hours of sleep thanks to the noise from that bar, I will not be staying there again. It sounded like there was a concern going on inside my room.

Great stay

Overall stay was good but I wondered why the boiled eggs were always cold?

Located in good location, close to lots of restaurants. Room was clean. Breakfast needs to supply more non allergy options. Also hallways and rooms need painting.

The HVAC was thundering thru our room we didn’t sleep a wink we called down 3 times and John said that’s how it is .at 2 am it started beeping and thundering it was like we were on top of freezers and the compressors were so loud . He finally told us he would comp out night and in the morning they charged us for the room but not the parking spot. Never going back again

Very comfortable stay. Good breakfast. Great location.

Clean room, good breakfast, easy parking

Well cleaned room, daily room cleaning service, many choice free yummy breakfast. Awesome hotel and stay.

Clean, great breakfast, quiet. Highly recommend

Clean room, wonderful staff, great breakfast and no free parking. 32$/day. Expensive for London. Should be complementary or 15$/night

The room was spacious and clean

We had a great stay at this hotel. The location was excellent, with lots of good restaurants and amenities nearby, making it very convenient to explore the area. We booked a suite and were very happy with the size of the room. The bed was comfortable, and the air conditioning was surprisingly quiet, which made for a restful night’s sleep. Overall, the room was comfortable and met our expectations. The only minor area for improvement would be a little extra attention to detail with housekeeping. The walls could have been cleaner, and the moldings were somewhat dusty. Aside from that, we really enjoyed our stay and would happily consider staying here again.

We enjoyed our 4 day stay. The staff were friendly. Breakfast was a good selection. A little noise from trains passing below (we were on the north side of the building) but they do not sound their horn at road crossings. Room was clean but needed maintenance. The desk chairs were torn, the barn door to the bedroom would not close (one half fixed in place), the bathroom fan was loud and sounded like it was falling apart, bathroom wall had many chips out of outside corner. Carpet in halls was worn.

We ended up getting stuck in the elevator for about 45 minutes, nobody at the front desk answered the help button or acknowledged the alarm ringing. We went to London to watch the pbr show and ended up missing the whole beginning and missing our dinner reservations. Only got help when we heard a couple talking outside of the elevator and we told them we were stuck through the door and they said they would go let the front desk know. It was extremely hot in the elevator after about 15 minutes and one of the people with us was claustrophobic. When we finally got out, the hotel manager assured our rooms and and parking would be comped no problem. Great. Then when we were checking out I had asked the lady at the front desk to ensure we would not be charged and she said she was unable to do anything because it was booked through expedia. Obviously the elevator getting stuck was not the hotels fault but what bothered me was the fact that it took over 15 minutes to get a hold of the hotel staff, were told our stay would be covered and then it wasn’t.