A very bad experience. Upon entering the room, I found that the air conditioning was not working, and the room was extremely hot, with the temperature close to 90 degrees. I contacted the front desk, who sent an engineer to fix it. After checking, the engineer said it could not be repaired and even mentioned it was strange, because the AC in this room had already been reported broken in the morning—so why was it still assigned to us? I contacted the front desk again to request a room change, but they said all rooms were fully booked and refused to switch us. The only options offered were a refund so I could find another hotel myself, or to contact Expedia for assistance. As a Hilton Honors member, it was very disappointing. Even though I booked through Expedia, I ended up having to pay a much higher rate than usual to stay at a Holiday Inn Express. The whole process took over two hours and more than an hour on the phone. Extremely disappointing.

Rooms are comfortable and spacious. Rooms look worn out.

Good service, good facilities. Great breakfast.

My room was not ready yet and the front desk clerk was able to get me room that was ready with a bigger bed. Thank you. They were very kind as well. Complimentary drinks and snacks at reception was also a plus 👍

Great location to access Old Town and Wineries. Staff was attentive, hotel was clean, rooms were comfortable.

Rooms noisy, door to bedroom did not work. Couldn't closeout hallway noise.

Manager’s reception in the evening with wine and made-to-order breakfast. Near wineries and concert venues on Temecula. Friendly staff and bigger rooms.

The staff in the breakfast area were exceptionally friendly and helpful. The sink in room 450 had a small leak. We did check out by 9 am but our receipt said we checked out after 2 which is incorrect.

Great location, super friendly staff, and overall a great place to stay

No a/c , refrigerator didn’t work

We loved everything

It was very easy to access from the freeway and excellent location to the wineries.

Good hotel close to everything

we paid for pool views, and we got tree blocks are views and no one cares

Unfortunately we went on winery visits and upon returning room was not attented to, no housekeeping had been preformed. Needed front desk to provide linnens and service counter supplies....

They had a happy hour that was nice but it was understaffed. They advertised steak quesadillas as a special but after waiting for over 40 minutes we found out the order had not been started and we canceled. We received no reason for the delay nor an apology. The hotel had a lot of wear and tear. The bathroom door had damage and carpeting was very dirty. It was very disappointing for a major chain.

Couldn’t check in until 6:30 because system down. Room had hair on toilet and sink, food crumbs on couch, door lock to patio was broke off and an extra fee for parking.

We really enjoyed our stay in every way. The hotel was very nice and clean. Service was awesome & staff very friendly. We loved that we got complimentary drinks & the free breakfast was awesome. I've already recommended it to two other families.

The room that you showed that was available looked nothing like what we receive. We were given a suite that is Handicap Accessible, which was not what i requested. Wall paper in bathrom coming off the wall around toilet, the carpet was discussing, dirty with some kind of spots. I will nver again book true Expedia or stay at an Embassy Suites by Hilton. When i asked the manager about my concerns his respond was" you booked true Expedia we only have a few rooms available at that prize for the customers". My interpertaition to his answer "Since the cost of the room was cheap you can't expect to stay in a super nice, clean, elegant room." So i will not be staying in any of your properties and i will be letting friends and family know of what occured to us. Sincerely, Patrizia Haun

The lighting in the parking lot and hallways leading to rooms is a little dim.