The staff person who checked us in was completely unfriendly and acted as if we were bothering him. Completely rude. I asked for an extra pillow in the same employee told me they already provided adequate number of pillows. I asked why he gets to dictate how many pillows make me feel comfortable he said good night and hung up on me. After check out I spoke with the manager who is equally unfriendly and made excuses for the employee. No accountability. Very poor customer experience.