The reception staff were incredibly friendly, and the check-in process was a breeze. Our room was clean and comfortable too. Overall, it was an excellent choice!

No room service for 3day! And after take the shower the floor always be come wet so not so happy with that

Is the very helpful staff.

Liked the upgrade we had got upon our arrival and the hotel it’s self was amazing to stay in

Great location. Wonderful staff. Everyone was very helpful and attentive.

The history of the property is felt through out the place. The location is perfect if someone who needs to be downtown Atlanta. The staff is super nice.

Rooms were ok a bit dated. Sink drained slow so every time you used it it filled half way. same with shower. Water bugs in bathroom at night. Parking garage dirty. Ran into a homeless person in parking garage elevator. They need security for 40$ a night parking this is not good.

Property is grand and clean. Rooms are very spacious and clean. Huge closest space. But there is no microwave or refridgerator in standard rooms. Also no pool on property. But staff is way above average, helpful and nice. Very convienent location , Directly across street from Fox Theatre. Something I personal[y don't like, which is common to most all hotels, is the dim lighting in rooms. I would love to have at least one light bright enough to sit and read or put makeup on, etc.---

Our first impressions of the hotel were very positive. A beautiful, historic hotel. There was a slight irritation about the check in when our room was not ready and they said they would contact us when it was. Hours and hours went by as we waited without contact, well past check in time. We didn't want to waste money on a car back if the room wasn't ready. Eventually we were too tired to wait and headed back. The room was ready and we weren't contacted. Still, a nice place and we got unpacked and went to bed. The rest of the stay continued in that vein. The toilet had jewelry in it and wouldn't flush properly our whole stay. My partner works in maintenance so kept fixing it. The same with the lights. Burnt out bulbs and dead sockets. It was really difficult to get ready because the lighting in the room was so bad and the only lighting was from the windows which opened to the world if we were getting dressed. The phone was never answered by the front desk. Just a continuous loop of the selection menu, ringing, and then menu again. We had to go downstairs to the lobby to ask for anything and then wait an eternity for housekeeping to turn up. We ran out of toilet paper at some point and clocked an hour and a half wait until we could use the bathroom. Not to mention my partner having to fix the wires on the tv to get it to work and move a lamp to another plug to get it to turn on. I understand it was a busy weekend but at the price we paid, we would not choose this hotel again.

The staff was super friendly. My room had a great view. The building is older but it is clean and well maintained. Would love to stay there again.

I love this place.

This property is beautiful and grand but the staff made us feel at home.

Beautiful hotel. Very Convenient to Fox Theater and restaurants. Wonderful staff.

Probably my favorite hotel near downtown

The staff in the restaurant was friendly & attentive, but it took forever to get our dinner served at night. I'm guessing they were short staffed in the kitchen.

Perfect

amazing

There were many many reasons why I wouldn't recommend his hotel. The staff were unprofessional and rude multiple times. Once we asked about snack and convenience options in the hotel and were given abrupt and angry responses as if we were in the wrong for asking. We went into the restaurant and were ushered out by a rude waiter. The concierge never pick up the phone no matter how much you dial. We learnt the first day that there is no daily cleaning even though there is a sign for it in the room. So then we requested cleaning the next day. No one cleaned the room the next day. When we talked to them, they just sent towels to us after 4 hours. Nothing else. We asked for more toilet paper and they literally didn't respond at all. In all, the staff are not only unhelpful, they avoid you and if you can catch them, act very rudely. The facilities aren't good either. The toilet didn't flush well, you have to hold the flush for 20 seconds. The bedsheets don't fit the mattresses and keep coming off. The TV didn't work until we fiddled with the wires. There's no fridge.

Staff is amazing! Jeremy at the front desk deserves a raise!

Perfect for our trip for Dragon Con. Will definitely book again!!!