We had issues from the start. At check-in we had a 2-hr wait for one of our rooms. One of our rooms had ants and when we called it in to the frint desk, they didnt come till 2 days later (we stayed 5 nights). Then the elevator broke down. We were moved to another floor. The front desk guy was very helpful and tried to his best to accommodate us. We understood that these things are out of his control. One of the front desk ladies was rude, when we called about room service. The food wasn't the best. The coffee was always cold. There was no microwave available to at least warm the coffee and other food. The hot menu food consisted of sausage , eggs and watery biscuits and gravy. There was no variety. The staff food storage area was also questionable. The hotel is right next to a car repair shop, which was noisy early in the morning. It is also right next to a busy freeway exit. So there was lots of traffic as you exit the hotel.