We had a TERRIBLE stay in this hotel, the hotel didnt even provide us with the basic facilities that a hotel or accommodation should have provided - electricity & hot water. Especially when this hotel is supposedly to be a birthday celebration vacation and also during my menstrual period
From the moment of check-in, our expectations were shattered. We were only informed about an annual electricity inspection which had scheduled a power outage from 1:00 AM to 4:30 AM ONLY ON THE SPOT WHEN WE CHECKED INTO THE HOTEL. This was beyond imagination as a renowned hotel is considered to be a five star hotel, we surely do not believe a supposedly ANNUAL Electricity inspection would be only SCHEDULED on the day of checkin.
If we knew there were a possibility of having an electricity outage during our stay in the hotel, we for sure would not book this hotel, especially when we were having a birthday celebration! We were also not adequately informed about the extent of the inconvenience this would cause. It was only upon returning to the hotel late at night that we discovered the complete lack of functioning facilities.
A) Malfunctioning electricity in the entire hotel
B) Malfunctioning essential amenities such as Wi-Fi, ventilation, air-conditioning, bathroom lights, and even the electronic toilet are non-operational.