Lovely clean hotel with friendly and helpful staff.

Alltid lika bra. Är återkommande resenär och dim håller standarden och servicen.

Such a wonderful stay overall. They did enter my room without knocking twice, which was an invasion of my safety.

We really enjoyed our stay. Very comfortable beds, excellent breakfast buffet with very service minded staff and nice spa. Only one improvement point to mention is that we would have appreciated if the glasses and coffee cups in the room had been cleaned.

I would rate the hotel excellent but had a bad experience when we arrived at the hotel. Night person was evil. Changed my whole experience. We arrived late and had a terrible flight and we just wanted to get to the hotel and relax. I got the hotel cause it had parking and when we arrived he said parking was full. We didn’t know the area and he didn’t offer much help. I told him I was upset about not having parking and he said if I don’t like it leave. It was 2 am. Next morning people at the front desk were great. I liked the hotel. Just that experience we had changed everything.

The contractor’s work started outside the window at 08.00. We were not informed. We complained in reseption. The reseption should take the case with the management. We heard nothing. Did not meet expectations. Sorry til say.

Fantastiskt boende!. Bra frukostbuffé, bra poolområde, tillgång till solstolar på stranden tvärsöver strandpromenaden. Centralt läge på Las Canteras. Lugn och trivsam miljö. Kan verkligen rekommendera detta hotell!

Habe mir sehr Wohlgefühlt

Es war ein super sauber Suite sehr komfortabel und schön groß und sauber , mit einem herrlichen Meerblick.

Veldig bra hotell med super beliggenhet, god service og meget bra renhold. kan absolutt anbefales

This is a beautiful property right on the beach. Overall, we enjoyed our stay and one gentleman from the front desk was outstanding. However, the property is not really handicapped accessible for the spa. My elderly father who is 92, could not access the spa/sauna/hot tub on the top floor since there is no elevator and requires stairs. Also, we had tried to book our spa services in advance and they would not share the menu or information. When we got there, all the massages were booked and we had to go somewhere else which was very frustrating. Finally, we decided to tour the rest of the island and forego the half board dinner. We tried to tell 2 front desk managers and they would not let us change it with advance notice and said we had to do that through hotels.com. However, since we paid at the hotel, hotels.com could not credit us and had no success reaching the front desk. What was even more frustrating is that they would not hear us out with hotels.com on the line at the hotel or afterwards online, even though they had credited my dad’s reservation of 2. Ultimately, our party of 4 had to pay for 2 nights dinner even though they made us dinner reservations elsewhere. That does not seem customer-oriented or fair. Therefore, please be cautious before booking this hotel for the reasons mentioned.

This is a great hotel in a great location!! I was traveling by myself and felt so safe!! Beautiful breakfast at no charge!! Great location!

Really lovely hotel in a great location. Only stayed for two nights but it was lovely stay. The hotel didn’t have a filtered water facility, only bottled which you had to purchase. Also I thought the spa closed too early, maybe a 20.00 close would be better. Just two tiny complaints there but overall the stay was perfect for what I needed.

We were looking for some late winter sun and on a recommendation booked the Reina Isobel. The hotel is large and great facilities including a rooftop swimming pool and bar. With great sea views and, weather permitting, a glimpse of Tenerife. The breakfast buffet is vast and varied and includes vodka. We had dinner in the restaurant one night and again there was a wide selection of appetisers, mains and desserts. The resort was busy in late February and we enjoyed an early evening walk along promenade choosing a restaurant for dinner.

returned for 5th time - great hotel across the prom to a vast clean beach

Flott opphold. Vi var der for tre år siden. Begynnende manglende vedlikehold på vår rom. Slitt parkett og lamper som var ødelagt.

Could have done with the pool opening before 10AM but, apart from that, we thought the hotel was all-round brilliant.

Vi kände oss som VIP under hela vistelsen. Tillgång till Spa, gym, pool och solstolar på stranden.

Lovely hotel. Was on hols with my teen daughter and we wanted a mix of relaxing and exploring. Loved that the hotel was on the beach in one direction and city in another. Would stay again. Couple of criticisms 1. Spa was v busy each time we went and water in the indoor spa pool and salt water pool could be hotter 2. Not enough reception staff. Had to wait long time to speak / check in 3. Tea bags and small milk cartons in room on arrival but not replenished daily. When I asked the receptionist if we could have a couple of tea bags and milk left we were told v firmly that they don’t get replenished after day one. V strange when you’re paying for quite an expensive hotel

Helt OK