I had to have surgery at a hospital nearby, and I needed a hotel the night before and after my surgery. We chose this hotel online, because we were looking for hotel nearby. The person who was supposed to check us in was sitting in the lobby on his phone for an uncomfortable amount of time before walking up to the desk to greet us. He advised us the stairs were quicker than the elevator. The entire Hotel property was under construction. There was no trash can in our room and my husband found out the coffee pot was broken the next morning. He bought a cold Starbucks coffee for $6 from the hotel. After my surgery I just needed somewhere to rest and we went back to the same hotel, same room. My husband informed him there was no trash can and could we please have one? He assured one would be provided, but it never was.