環境清幽，食物美味，接待人員彬彬有禮，有問必答。可惜房間在地面一層，又面向外街，天氣熱時，由於房內沒有空調，故未能打開窗戶透氣，單靠兩座風扇，有點悶熱。網絡接駁時常中斷。

Yes

Some brilliant staff, some probably new staff but on average very good staff. Good food.

This is a beautiful hotel , with so many original features . It was clean and the staff were amazing . Especially Julia on reception , Pedro and Junior in the Gallery restaurant , which serves Michelin quality dishes . This is our go to place whenever we are visiting Lavenham .

Been before. Food is excellent and lounges warm and cody

We stayed for 2 nights, whilst the room was very nice the bed was poorly made (quilt hanging out of the quilt cover). The bathroom extraction was almost non existent, it got extremely steamy after the shower was run. Also, I reported the fact that there is no shower cubicle, just a shower attachment over the bath with no shower curtain ! With even very careful handling this ultimately leads to getting the bathroom floor very wet. Finally, if you decide to take a bath instead, the toiletry containers are too high to reach without standing up to use them. Poorly thought out. Shame as the hotel and staff are great.

Love this place. Staff are friendly and helpful and food is delicious!

A really wonderful stay at The Swan. Can’t fault a thing. Lovely, friendly staff, beautiful bedroom, great dining and bar, lots of great lounge areas and garden seating, and a super spa too. We will definitely be back - thank you!

Very friendly and professional. Comfortable hotel.

An unique experience for character and ambience. Loved every minute of our stay.

lovely comfortable stay with our dog Bella. The best dog friendly hotel we have stayed in. Nothing was too much trouble.

Friendly & efficient staff old world charm easy access for my disabled husband attractive building wonderful food right in centre of village which had interesting buildings and shops ...would definitely recommend The Swan and would stay there again.

Great location brilliant staff the best place to stay

The hotel rooms were fine - comfortable and clean. However, we didn’t like the mass of pigeon mess and dead pigeons on the roof areas which were visible from the upstairs corridor windows. I did write to the hotel about this issue before posting a review but had no response so have to conclude that they don’t care!

Everything was good

The Swan Hotel is a unique venue in a historic village which is like stepping back to Tudor times. Our large room had recently been refurbished and was lovely with a large super comfy bed. Personally I’d have preferred a walk in shower to one over the bath. Nice to have a safe in the room but positioning on the wardrobe floor wasn’t very practical.

Poky room. No shower curtain

Excellent all round. Staff in particular from reception thru bar stay and restaurant an breakfast were dust class no complaints

Felt very welcoming and comfortable. Best breakfasts on our holiday. Staff were always friendly and helpful. Lovely historic hotel.

Lovely hotel and surroundings. Great staff and food as well; we will definitely be coming again and for a longer stay:)