During my first stay, I was assigned a room that had a very unpleasant smell. I immediately reported the issue and asked to be moved to another room. I was told that no other rooms were available and was simply advised to turn on the air conditioning. Unfortunately, this made the room uncomfortably cold, but it did nothing to resolve the odor. As a result, I had a very uncomfortable night and was unable to sleep properly.
Before leaving, I reminded the front desk that I would be returning two days later for another reservation. I specifically requested that I be assigned a different room, preferably upstairs or at least one that did not have the odor.
When I returned, I was assigned Room the room ancross from the lobby. . The noise was unbearable. I could hear every guest arriving, suitcases being dragged across the floor, conversations at the front desk, and families checking in around midnight with adults talking so loudly, children running, and toddlers crying. Since we had to leave early the following morning, I repeatedly came to the reception desk in my pajamas to ask them to at least reduce the noise. Each time, the staff appeared completely indifferent and didn’t care