We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!

B

Nice

Room was great, pool and hot tub was great and the breakfast was one of the best.

Clean. Rooms were very clean Amenities are near Good breakfast Front desk staff was very rude when we checked in When I ask her questions she sighs and dont wanna answer my questions. Not happy with her job I guess.

Habitación limpia, grande con caja fuerte, cafetera, microondas y refrigerador,

Mattresses are worn out. Bathroom was bit small to our liking. rest is fine.

Very convenient

The room was not good but the poll and morning breakfast was excelent

We booked three rooms at this hotel for our family stay on June 26, 2026, and unfortunately it was a very disappointing experience. Everyone in our family gave me a hard time for choosing this hotel because it did not meet even our basic expectations. One of the biggest issues was the bathroom design. There was no sink inside the bathroom; the sink was located outside, which was very inconvenient and impractical for families. In addition, several basic bathroom supplies, including liquid hand soap, were missing when we arrived. To make matters worse, our children were frightened after finding ants and spiders inside the bathroom. We’ve stayed in many hotels over the years but we’ve never experienced conditions like this. The lack of cleanliness, missing amenities, and poor room setup made our stay uncomfortable. Unfortunately, we would not stay here again or recommend this hotel to other families.

The room was not structurally good . Washrooms doesn’t have the sink area this is weird.and the shower curtain was ripped, tub was too old . I give 4 out of 10 rating

Perfect for our needs. Water pressure could be better

Found a German Cockroach in our room. Manager claimed it was only a "stinkbug" and harmless. Posted and spoke to many professionals and they all declared it was a German roach and they're the really bad infesting ones. Would've been happier if they just took basic accountability for it instead of telling my fianceé we must have brought it WITH US.

Friendly staff, clean spacious rooms and nice upscale continental breakfast woth hot food. Will stau again.

Parking clean room

Everything was wonderful

Our room was clean. Breakfast was good. Lots of parking space.

Awesome place, family was very impressed. Clean and no stale smell. Great breakfast.

Clean and quiet

Very friendly service and even the Sahota's restaurant which was in partnership with the hotel, next door was great. Very tasty food and not too expensive, especially with 12% discount for hotel customers. Vic