Wonderful hotel, highly recommened!

The staff at the front desk and at the restaurant were most pleasant and welcoming. The hotel room was very clean and we enjoyed our stay.

The room could’ve been cleaner as there was hairs on the bedding, and the bathroom fan was very full of dust and debris. Carpets need to be replaced with lots of stains, but overall everything else was quite clean and the staff (especially the breakfast. Staff) are very friendly.

Great location!

I have stayed at Waterfront several times over the years. Always feels comfortable + homey to me.

The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job.

great location

We were disappointed that the pool was closed and we were not notified. The TV wouldn't work and we called for assistance and they never came. Our sheets had stains on them. The location is lovely, but our experience was less than ideal.

I found the staff to be extremely helpful. The property was clean and quiet. I was surprised to learn that we had to pay 20 dollars a night extra for parking and that "access to plug-in" for electric or hybrid vehicles meant that we could drive down the street and pay for parking in a public lot. Misleading. Also, there were few electrical outlets in the room and no overhead light. The room was rather dark.

Hotel view was beautiful and the room was comfortable and surprisingly quiet. The room had a lot of things that needed to be fixed and our check in wasn't the greatest. The room wasnt ready at check in time which was completely fine and were asked to wait about 5 minutes which we were okay with. We waited nearly 15 mins and asked again as we had to leave for a specific time. (during the wait the employees were arguing it was a little uncomfortable) We asked if our room was ready the agent had no idea and we continued to wait, we were going to ask to leave our items and have them put it in our room as we were running out of time but after alot of confusion they spoke to someone who I believe was a room attendant supervisor who said the room has been ready and they called it down but we weren't informed. We would definitely stay again, the hotel is nice and the room suit our needs however im hoping the employees arent as argumentative with eachtoher as it was a bit awkward.

Beds were uncomfortable, didn't sleep well, breakfast offered was okay not a huge selection.

Friendly, pets welcome, nice view.

Great location, friendly staff.

The front desk staff was accommodating and cheerful. The room was well equipped with fridge, microwave and coffee maker. Very comfortable beds. Enjoyed the breakfast tremendously!

Room were very clean. Staff was great

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Stay away!! I did not feel safe, front desk staff made me feel so uncomfortable and unsafe! If I could give zero stars I would. I'm writing this review after midnight while at the hotel because I cannot sleep and feel threatened. I had a very disappointing experience at this hotel. I paid for parking but still received a ticket during my stay. When I brought this to the front desk’s attention, I was told it was due to an alleged error on the vehicle information sheet I was asked to fill out — they claimed I wrote a “9” instead of a “4” for my license plate. I can understand how a “4” might have been misread as a “9,” but if there was any uncertainty, this could have easily been clarified. What was most concerning was how the situation was handled. Instead of a simple apology or effort to resolve the issue, the staff member I spoke with, Estaban, was dismissive and insisted I was at fault. I would have been completely satisfied if they had simply acknowledged the misunderstanding and apologized so we could move on. I later spoke with a manager, who advised that they were not directly responsible for parking tickets but said they would email the appropriate party and follow up with me. I did not receive any follow-up. Expedia also said they would follow up but never heard back for a refund. Staff members were rude and yelled at me I felt unsafe

We’ve stayed here every year for dance and it has always been a great hotel. Clean, convenient location. My only complaint is the breakfast selection. Food wasn’t great and not much selection. Also, with having very early morning starts it would have been nice if they opened on time during the weekends.

I booked my room through Expedia and the hotel had no record of it in their system when I arrived to check-in. They had to log in through a different system and then luckily they still had a room available. The room had not been fully cleaned - there was a blue ring of soap on the edge of the bath and a huge dot of some sort of cream or something on the desk. When I went to leave I was also issued a $120 parking ticket and when I presented this to the staff at the front desk she checked the paperwork and the staff when I checked in mis-typed it into their system so now I am left to follow-up on them “fixing” their issue. I do not recommend this hotel - this has been a nightmare to stay at this hotel. Last year they used my credit card for fraud and bought a flight and now issues again. Just awful.

Convenient location