not the service for four star hotels: disappointed. 1. they cant found our reservation from the computer. (its ok. happened sometimes) but at least dont let us standing and waiting there with big package. and when another customer came after us. they helped them first. we just standing there and watching what they doing. when i asking for sitting in lobby to wait ( which is just near the reception). they still didnt notice its because we tired and waiting too long. just answered it will finish soon. ( like we are hurry them) 2. reception give us the wrong info for the opening hour for the swimming pool. we almost miss the time which is why we choose this hotel one thing good is the breakfast.

Todo los empleados son muy amables, especialmente Miguel (camarero), un profesional como la copa de un pino. Amable, atento, siempre dispuesto ayudar.

Hotel 4 estrelas. Com localização razoável para visitar a Igreja/centro histórico. Bem equipado com piscina externa , academia, um bom lobby, café da manhã excelente! PROBLEMA!!! Minha mulher foi muiiito picada por inseto( pulga???) e ficou muito inchada e vermelha no rosto , nos braços, nas pernas , nas costas.Um horror… Fomos a recepção e pedimos o cancelamento da segunda diária que tinhamos contratado pois perdemos a confiança quanto as condições sanitárias.Solicitei estorno do que havia pago e me disseram que seria pelo Hoteis.com. Tentei o chat da Hoteis.com e não tive sucesso. Busquei então a Expedia e fui atendido prontamente. Nota zero para o chat da Hoteis.com e 10 para o chat da Expedia. Agora estou viajando com a mulher tomando cortisone e antialérgico e com vergonha para tirar fotos por estar com o rosto inchado…

En general todo muy bien. Lo único que no me gustó es la poca privacidad del baño, los alrededores de la piscina con un suelo poco cómodo y que no ofrezcan almuerzo.

*La habitación del hotel fue bastante incómoda, especialmente por el colchón y las almohadas, que de lejos estaban de ofrecer descanso. También el balcón estaba muy sucio, no se tomaron el tiempo de limpiarlo antes de que llegáramos . Debido a eso la experiencia no fue satisfactoria. Sería importante considerar mejorar y renovar las habitaciones,los precios no son acorde a los elementos del mobiliario. Decidimos perder una noche de estancia ya que no quisimos repetir otra noche en vela*

La habitación es cómoda. El desayuno que ofrecen es variado, sin embargo, todo estaba frío, incluyendo los platos que debían ser calientes. Tiene una parada del autobús justo en frente que permite llegar al centro rápido y a un bajo costo.

Staff very friendly

We love it,from the staff to the facility,the walking distance to everything we wanted to visit

Hotel muito agradável, staff simpático, bom pequeno almoço

Excellent hotel 15 walk to downtown , grocery and pharmacy are around the corner and pizza restaurant too. Good breakfast in the hotel, nice rooms. Perfect for my 4 nights stay in Santiago

Straight forward check in / out. Clean and efficient. Staff have excellent English. Good location between the bus station and city centre.

Warm friendly professional greeting. Excellent location. Close to Cathederal, Mall, Train/Bus station, convenience stores and lots of meal options. Great breakfast price - highly recommend. Nice balcony with evening sun. Pool and garden areas looked great from above.

It is a recently renovated hotel, with average swimming pool. Staff were really helpful and friendly. Rooms requires more work to make them soundproofed. In the current paper wall state there is no privacy and it disturbes uour sleep if nect room people decide to haceva late night! Nothing is left in the room to welcome guests! It is standard practice to keave at least a bottle of water for the guests! Rooms didn't have functional safe! The box was there but the doorlock on the safe was not installed!

Sauber und prima Frühstück! Personal sehr freundlich

I've stayed at this hotel a few times and there's a huge difference between some rooms and others (under the same room category). Mine was dated and certainly not worth the price I paid! Will have to consider a different hotel next time, sadly.

Very nice hotel but quite a walk to the center. No coffee and tea in the room.

Fantastic hotel! Easy walking distance to the historic centre.

Incrível, desde o chek in ao chek out, tudo estava perfeito, uma incrível estadia.

Muy bien, fuimos con un bebé y nos alojaron en una habitación muy espaciosa con una cama enorme. Desayuno muy completo y rico. Hotel bonito y los trabajadores atentos. Lo peor, en nuestra opinión, el colchón y las almohadas, no nos parecieron muy cómodos. Jardines cuidados.

Hotel limpio y renovado sobre todo los cuartos de baño con buenas duchas. Camas muy cómodas. Personal amable muy rápida la entrada y salida.