入住時，通知櫃檯員工有關洗手盆去水失靈時，員工服務迅速，並即換房，令人滿意。並樂意指導遊覽景點。

在市中心而且位置非常好，逛街吃飯很方便，隔壁就是當地非常有名的豬肋排店。check in飯店員工很友善。設施完善，早餐豐盛。

close to the market place. easy to locate. good for one night's stay.

Excellent location and a good hotel, simple but fulfills most requirements

AC did not work whatsoever and rowdy crowds at night made opening a window not much of a better solution. Sleeping was very hard every night because of this.

Good central location

Ok

Bien ubicado

Muito bem localizado, limpo e organizado. Equipe cordial.

Ok hotell, bra beliggenhet

Clean room, great staff, and perfect location

Been to this hotel a few times over 15 years, sorry to say the rooms are a little tired. My room door door needed slamming to activate the lock. Bit warm and being city centre didn't get a great sleep outside noise and banging doors. Staff fantastic and breakfast and bar really good

Excellent location! Staff was great. Didn’t opt for breakfast.

I was staying for a meeting and the arrangements for that were very good. Friendly staff, large room, right in the city centre. Pedestrian area at the front but taxis can access. Don't be put off by the decaying Novotel sign, the building has been refurbished.

Excellent location and the staff were so friendly

Good

Staff extremely friendly and room was nice enough. Relatively cheap cost and in great location to see the sites of Ghent.

Very central location

Very nice staff. Good breakfast and decent bar. Wouldn't stay again as room very noisy with shouting from street until 4am both nights and then the road sweepers started at 8

The overall hotel was fine and it’s in a very good central location, but there were a few issues that made the stay very uncomfortable. The room was extremely overheated even in February to the point where we had the window open constantly for 3 days and the fan on overnight to sleep. I woke up with a migraine after the first night which happens when I get overheated when I sleep which ruined the second day. The pillows were hard and lumpy and the spare soft pillow was like a tissue it was so flat and I also woke up with a sore neck. The shower was lukewarm at best no matter how hot we turned it up. If you like a warm room and hard pillows it might be the hotel for you though!