Rooms are very old and outdated, like we were back in the 1970’s when it was built. The room we were in was poorly insulated from drafts and outside noise.

Very good location plenty of car park and clean room

They should offer ear plugs or warn guests there is a pub or nightclub behind and sleep before 1am is impossible.

The room was clean and very close to everything.

We were very pleased with our five day stay , our room was looking tired , but was told it was going to be renovated , very clean, beautiful hot water , comfy bed . The staff were lovely and helpful. Great position for walking to the wharf and town .. courtesy buses made it easy to move around. We are looking forward to returning.

Close to every thing

Perfect location, easy for parking and can walk everywhere. Being located right next to the American on a weekend was terrible for noise though, with DJs and live bands playing until 2am it really soured our experience.

It was good

I didn’t have a car and found shops nearby

Good location and amenities

Top location for the tram stop start!

What staff? Saw no one, spoke to no one, as key was under my mat. Had noisy neighbours, who may have lived in a cave, as they yelled constantly until 10pm. Grateful for a good meal at American Hotel adjacent (who had people of excellent service!). Nice bed at Niebro. Great breakfast at Essen with nice discount’, thanks Niebro. Will stay again next time

Staff were welcoming and helpful

The room was clean and the position in town brilliant.

the arrangements for after hours arrival were unorganised and poorly communicated. It can be very simple. If the motel were to contact me direct I could explain a really simple method. Up to you though.

Room was not cleaned well however bathroom was clean. Poor customer service for arrival as a text message sent and no one called as check in closed early. A lot of noise from hotels nearby late into the night.

Very convenient location, quiet and family friendly. Everything is walking distance from tbe Motel, and though the facilities are older, they were clean, comfortable and well organised.

Basic, clean, safe motel just around the corner from a great pub, The American. Close to the city centre and river activities. We will sure stay there again.

Great location with many great dining options next door Great friendly staff who love to help you

Reception is not at the motel, rather at the cafe in High Street. Greeted straight away as I walked into the cafe, friendly service, all my options explained clearly like dinner at the American hotel, which offered great beer and Y steak.