The Television in our room did not work, the AC was not adjustable and was only giving hot air and there were several bugs in the bathroom and even in the bath towels

This place needs a clean up from top to bottom, it has potential. Did not say the restaurant was closed, sold our neighbors a breakfast package with no way to offer it, not even coffee in the lobby. There was luggage out in the hall and a dog locked in the room from our check in at 3pm till we checked out at 10am, we called for a wellness check on the person and dog in the morning. Staff did not do anything regarding this until someome threatened to go in and get the dog, sliding door was open, then they also called the OPP. On the plus side, beds and pillows were comfy and no bugs. Pool was nice also. Some outside seating would be nice as all the picnic tables were broken. No internet or tv during our stay. 1 staff on so was unable to leave the front desk to fix anything or look into the dog concern, will not stay here again.

Great Service

unfortuately the duvet cover was blood-stained & had 2 burn holes.

We were on the bottom floor. As soon as we started down the steps we were hit with a musty smell. Our room was musty and the carpet felt damp. The bathroom was clean-ish, but it looked like they hadn't cleaned around the drain in the sink or the bottom of the tile around the tub.

Parking Stafff

I was disappointed to learn when I got to the hotel. That there was no food service on-site. There is a restaurant, but that was booked out for a large group. I reached out to the front desk to see if they had a toothbrush, because I forgot mine, and they didn't. The HVAC in the room was very loud but bed was comfortable.

The air conditioner was too loud

They put me at the back of hotel, sliding doors ground floor...Senior woman...3 cars back there did not feel safe requested another room which they gave. Front desk was very helpful...lobby was nice....but rest of hotel needed a complete face lift. Very old. Stucco falling off side of building, landscaping was nil. .pool not open...@187.00 a nite think there was better choices.. would not stay again

Woman at the front desk was nice, gave me extra towels when I asked. However, we only had two towels in the room when I booked with my family, sooooo net zero I guess. One set of bed sheets had what appeared to be processed cheese caked on (like they weren’t washed properly and then dried). Other bed sheets were stained purple (paint we hope?) Showerhead sprayed everywhere and soaked the bathroom floor that we had to clean. Nor was there body wash in the bathroom. One of the cheapest toilet papers I’ve ever seen. Also learned others had booked far in advance but the hotel cancelled their reservations without notifying them, as they realized late that there was a large soccer tournament in town. So they artificially inflated their prices (i.e. surge pricing). Breakfast starts at 7 which is kind of pointless for early morning games. I will say the location was convenient though. Overall, I recommend finding somewhere else (if you can), until they deal with maintenance issues. For that inflated price? No thanks.

We booked an executive king room but the moved us to the basement, wall paper is falling off, smelled like mold and rotten food, no elevator, hotel is in very poor condition and it still cost us over $300. I do not recommend this hotel.

Quite

Hot tub is broken empty and doesn’t work yet it says it works online also the restaurant wasn’t open they told me it has been closed for maintenance absolutely disappointing I would have went to a different hotel had I known their was no hot tub or restaurant! 😡

Hotel room.was really ghetto

Poor conditions for the pool and hot tub and noisy furnace and toilet

After we arrived, I found out that this hotel is in receivership. The outside is very dirty and the rooms are very worn out and stained. We even had a homeless person knock on our patio door and ask for money. I would definitely not recommend this hotel. Hotels.com need to update the star rating as it was listed as 4 stars. It should be 1 star.

Carpet every where, stains on ceilings and walls. Shower had mould

Clean but aged hotel.

Felt abandoned… not sure what happing there. Really dropped off last time I was there.

Didn’t make it to breakfast but I enjoyed my stay and enjoyed the sauna and pool