We checked in, walked up to our non smoking room and it stank of cigarettes, was very outdated and dirty (stains on the couch, carpet, etc). We went down and requested a new room from the staff and they obliged moving us to a new room which did not smell of cigarettes which was good. Then upon checking out I checked my credit card statement and found they had charged me over $500 in various invoices even though I paid in full prior to arriving to the hotel. I called them the day after leaving and requested a refund. They said they’d look into it and call me back or send an email. They never called or emailed so I had to call ever single day for a week to try and get to the bottom of the charges. Very frustrating experience to deal with a company supposed to be focused on customer service and hospitality.