Comfort Suites Rochester Henrietta University Area

探索 Comfort Suites Rochester Henrietta University Area
6.8
愉快體驗
來自 1,003 則評論
清潔度

6.8

房間舒適度

7.0

服務與設施

7.2

旅行者評論 Comfort Suites Rochester Henrietta University Area

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Lyndi
10.0
/10
13 幾週前評論

Expedia Group verified review

Accommodating . Nice rooms
Hugh
icon-閒暇 與兒童同行
閒暇 與兒童同行
2.0
/10
13 幾週前評論

Expedia Group verified review

The whole place was run down and dirty. The toilet had cracks and the bathroom door had water damage. The pull out mattress was covered in stains of various colors. At midnight, we were woken by 2 people fighting outside our door for a half hour before they moved it outside. The air conditioning did not work. The mini fridge was missing a foot and under that sat on a rotted out board so you couldn't open the fridge without it falling out of it's spot.
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Edwin
4.0
/10
14 幾週前評論

Expedia Group verified review

Very tired property
Onica
icon-業務
業務
2.0
/10
14 幾週前評論

Expedia Group verified review

The night time noise was insane. I had blood stains on my covers.
Angela
icon-閒暇
閒暇
2.0
/10
14 幾週前評論

Expedia Group verified review

Pulling up to the hotel I knew immediately I made a mistake reserving a room there. First off, the huge potholes, and grounds were unkept. Most of the hotel windows tint was worn off, (definitely need replacing,) very run down appearance. I travel alone therefore my instincts told me to cancel, which I did while sitting in the parking lot @ 4:30. I spoke to a young man @ the desk who was understanding and told me Expedia would have to refund my money because I booked through them, (you.) I’m being told the hotel won’t refund. Highly disappointed. The place looks shady. I canceled only an hour after check in time, it’s highly unlikely they have a call list waiting to get in. Disgusted.
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Rogarline
icon-業務 家庭
業務 家庭
6.0
/10
14 幾週前評論

Expedia Group verified review

Limited dining
SRIKANTH
4.0
/10
15 幾週前評論

Expedia Group verified review

During my recent stay booked via Expedia, I was charged a $50 refundable deposit at check-in — a charge that was not disclosed on the Expedia listing. At check-in, the staff assured me that the deposit would be refunded at check-out, but upon departure, I was informed that the refund would take up to 10 days, which was not communicated earlier. This lack of transparency and inconsistent information is disappointing and misleading. I kindly request that Expedia ensure such charges are clearly disclosed during booking, and I would appreciate confirmation that my refund is being processed.
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Robert
icon-業務 家庭
業務 家庭
6.0
/10
15 幾週前評論

Expedia Group verified review

The property was fairly maintained.
Tiffany
icon-商務與休閒
商務與休閒
10.0
/10
16 幾週前評論

Expedia Group verified review

Enjoyed my stay
Leo
icon-業務 家庭
業務 家庭
10.0
/10
16 幾週前評論

Expedia Group verified review

Very good
Sarah
icon-與親友同行
與親友同行
6.0
/10
16 幾週前評論

Hotels.com verified review

Overall it was fine. Bed was comfortable and the room was clean. Front desk service was not all that great and the breakfast was cold and things were empty even though there was still 30 min left until the end. And apparently they charge you to park your car in their lot. Not like you really have a choice.
William
icon-閒暇 家庭
閒暇 家庭
8.0
/10
17 幾週前評論

Expedia Group verified review

This property definitely needs face lift. Probably will be looking elsewhere next trip
Amy
icon-與親友同行
與親友同行
6.0
/10
17 幾週前評論

Hotels.com verified review

Check in was easy, no issues. There was nothing that stood out as bad or good. Room met our needs for the evening. Hotel could use some upgrading, bed comfort was below expectation. Thank you for a quick, quiet stay. We are planning to return to the area in October, however will more than likely be choosing a different hotel.
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Deron
icon-閒暇 家庭
閒暇 家庭
6.0
/10
17 幾週前評論

Expedia Group verified review

Decent place to stay, but the property has seen better days.ost of the furniture in the rooms and common areas are very worn, spots in the rugs, lots of scrapes dents and scratches on the walls. It could really use a top to bottom renovation l.
Chris
icon-業務
業務
4.0
/10
17 幾週前評論

Expedia Group verified review

I arrived late, nearly 11pm. The clerk was pleasant and attentive. He issued me my room and gave me keycards. I opened the room door to find the bed unmade and two cups of soda on a desk with ice still in them. I immediately backed out of the room and went to the front desk. He apologized and tried to give me a room with two beds. He had to phone a manager as this was an "upgrade" and he could not override the system. After a few moments he gave me new keys to an empty room. The only issue I had after that was the next day I could not get back into my room. The key card was not programed. After another trip to the desk, new keys were issued and I was able to come and go as needed.
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Jeannette
2.0
/10
17 幾週前評論

Expedia Group verified review

Room smelled like smoke and so dirty
George
8.0
/10
17 幾週前評論

Expedia Group verified review

Enjoyable stay.
Jessica
2.0
/10
18 幾週前評論

Expedia Group verified review

I didnt stay because they were dishonest about fees until arrival
James
2.0
/10
18 幾週前評論

Expedia Group verified review

Did not make up room daily just make the bed!
Kenroy
icon-閒暇
閒暇
10.0
/10
18 幾週前評論

Expedia Group verified review

Excellent location and price was great.
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