The Club Quarters, Times Square - Midtown hotel fell far short of my expectations for a four-star hotel with an 8.8 rating on Expedia.
Overall, the facilities were old and run-down, the soundproofing in the rooms was poor. Rooms near the street could hear a lot of street noise. Later, when I moved to a room on the other side of the hotel, the noise from the air conditioner downstairs was so loud it disrupted my sleep.
Second, the shower flow was inconsistent, and the water temperature fluctuated between hot and cold.
Finally, the hotel's cleanliness was poor, with a lot of dust on the windows. Cleaning staff didn't change the sheets daily.
Although the front desk staff was welcoming and helpful, my experience with this hotel was a complete failure, and I would not recommend it.