good

Everything great

good value

We arrived a bit early than expected drove around to kill time and then Headed to the hotel, front desk associates were amazing check was smooth, they had some maintenance going on for the elevators but other than that it was beautiful and very calm. Our room was not what we expected but very peaceful and comfortable.

I love the view of the city.

We’ve stayed here a few times before and loved it. But this time we stayed, our room was not cleaned the best and when we asked to move to a new room, the lady helping us was nice but the manager came out and tried to get an attitude about it and continuously tried to give us a handicapped accessible room when that is not what we needed, they already had put us in a handicap accessible room and that is not what we even booked to begin with! Also, they need to add a little bar in the showers to place your personal body wash!

Only downside is the main elevators had 2 down for updating but it was still an amazing stay. I am glad they take the time to update theor facilities

Great hotel

Nice location, hotel had elevator issues.

Bed was awful. Bedding was awful. One working elevator in a 4-star hotel with 14 floors… emailed front office manager and never even received a response about my complaints. Will not return.

The staff were really helpful and nice the rooms were a home away from home I really enjoyed my stay!

This was an amazing stay. Perfectly catered to the entire time. The building is literally one the water and walking distance from everything.

Last minute booking as our flight was rescheduled for next day. We had only a few hours there, but it was well worth it! Great price, super-helpful staff, absolutely fantastic bed in a very quiet room! We asked if we could get a rollaway bed if out daughter's flight got bumped as well. We didn't need it after all, but they said they could help us with that if necessary. They were very nice, and honestly, this was the nicest few hours in the 29 hours it took to fly halfway across the country. Thank you!

We had a nice room with a waterview. Easy access to restaurants (within walking distance) or within 5 minutes for other dining options. After dinner, we took a walk on a path along the lake and river. Breakfast on the weekend was a buffet style for a fee but you can also order custom omelets from your seat. And our omelets were one of the best ones I have had in a long time. The room was spacious with our king-size bed. Unfortunately, some of the elevators were not working so we ended up using the service elevator at the end of the hall. But the staff were extremely accommodating, helpful, and provided first-class service.

Our stay was excellent. Check in was fast and easy. Our porter was delightful. The beds were so comfortable and the shower was wonderful. We will be back as we like to attend concerts at The Music Factory. Thank you

Excellent

Moldy rooms. Smelt like a locker room

Loved proximity to our event venue.

Everyone we have spoken with has been kind and helpful. The room is clean and exactly as described.

This was above all my expectations